Microsoft KB Archive/92652

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Knowledge Base

Error Occurs while Creating Icons at End of Setup

Article ID: 92652

Article Last Modified on 11/24/2003


  • Microsoft Windows 3.1 Standard Edition
  • Microsoft Windows 3.0 Standard Edition
  • Microsoft Works 2.0 Standard Edition
  • Microsoft Works 2.0a

This article was previously published under Q92652


If you receive one of the following messages at the end of the Microsoft Works for Windows setup as it attempts to create icons in the Windows Program Manager, the Works for Windows program may not be properly decompressed or the Windows help engine may be corrupt:

  • General Protection Fault (GP Fault) - Windows 3.1 -or-

  • Recoverable Application Error (RAE) - Windows 3.1 -or-

  • Unrecoverable Application Error (UAE) - Windows 3.0


To determine the cause of the error, look at the Solution Series group:

  1. If the Solution Series group was created but no icons appear within it, the MSWORKS.EXE file may have been expanded incorrectly. To correct this, reboot the computer with a minimum system configuration and reinstall Works for Windows.

    For more information on creating a minimum system configuration, see pages 515-519 in the "Windows 3.0 User's Guide", or pages 99-100 of "Getting Starting with Microsoft Windows (3.1)," or query on the following words:

    Setup and Troubleshoot

  2. If the Microsoft Works icon appears but the Solution Series Info (question mark) icon does not, the WINHELP.EXE file may be corrupt. Although this does not cause problems with the normal operation of Works, you may experience problems when you access on-line help in Windows applications. To correct this problem, do the following:

    1. Delete WINHELP.EXE from the Windows directory.
    2. Re-expand the file using the EXPAND.EXE utility included with Windows. In Windows 3.1, the compressed version of the Help file is WINHELP.EX_. In Windows 3.0, the compressed version is WINHELP.EXE. The following is an example of this command for Windows 3.1:

      expand a:\winhelp.ex_ <Windows path>\winhelp.exe

      For more information, query on the following words in the Microsoft Knowledge Base:

      Windows and WINHELP.EXE


"Microsoft Windows User's Guide," version 3.0, pages 515-519

"Getting Started with Microsoft Windows," version 3.1, pages 99-100

Additional query words: ErrMsg Err Msg tshoot

Keywords: KB92652