Microsoft KB Archive/926374

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Article ID: 926374

Article Last Modified on 11/8/2007



APPLIES TO

  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition



Windows Mail no longer supports the HTTP servers that are used by Hotmail and other Web-based e-mail providers such as AOL mail, Google mail, and Yahoo! mail.

This article is intended for a beginning to intermediate computer user.

Symptoms of the problem

When you try to configure Windows Mail to use a Web-based (HTTP) e-mail account on a computer that is running Windows Vista, you experience one of the following symptoms:

  • When you try to add a Hotmail account or an MSN account to Windows Mail, you receive the following message:

    Information About HTTP E-mail

    Windows Mail no longer supports the HTTP servers used by Hotmail and other web-based e-mail providers. Click the Back button to set up a different e-mail account, or see other options for accessing your web-based e-mail.

  • When you try to use a Windows Live e-mail account or a different Web-based e-mail account in Windows Mail, you cannot send or receive e-mail messages.


Steps to resolve the problem

Use Windows Live Mail instead of Windows Mail

Windows Live Mail is an e-mail program that you install on your computer. Windows Live Mail stores messages on your computer. This means that you can access, read, and compose e-mail messages even when you are not connected to the Internet.

Windows Live Mail works with popular Web-based e-mail services such as Hotmail, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services.

To install Windows Live Mail, visit the following Microsoft Web site.

MORE INFORMATION

Windows Mail does support Post Office Protocol 3 (POP3), Internet Message Access Protocol (IMAP), and Simple Mail Transfer Protocol (SMTP) server types.

Keywords: kbtshoot kbprb kbexpertisebeginner kbresolve KB926374