Microsoft KB Archive/926279

Knowledge Base

Installation fails, and you receive an error message when you try to install a 2007 Office suite or a 2007 Office program by double-clicking an .msi file: "Error 1713" or "MSI Error 41"

Article ID: 926279

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office Basic 2007
• Microsoft Office Enterprise 2007
• Microsoft Office Home and Student 2007
• Microsoft Office Professional 2007
• Microsoft Office Professional Plus 2007
• Microsoft Office Standard 2007
• Microsoft Office Ultimate 2007
• Microsoft Office Access 2007
• Microsoft Office Excel 2007
• Microsoft Office InfoPath 2007
• Microsoft Office OneNote 2007
• Microsoft Office Outlook 2007
• Microsoft Office PowerPoint 2007
• Microsoft Office Project Professional 2007
• Microsoft Office Project Standard 2007
• Microsoft Office Publisher 2007
• Microsoft Office Visio Professional 2007
• Microsoft Office Visio Standard 2007
• Microsoft Office Word 2007
• Microsoft Office Groove 2007

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SYMPTOMS

You try to install one of the 2007 Microsoft Office suites or an individual 2007 Office program by double-clicking an .msi file. When you do this, you receive one of the following error messages:

Error 1713

MSI_package_name cannot install one of its required products. Contact your technical support group.
System Error: See http://support.microsoft.com/?kbid=926279.

MSI Error 41

Contact your administrator or product vendor for assistance.

Additionally, the installation fails.

CAUSE

This issue occurs by design in the 2007 Office suites. You cannot install a 2007 Office suite or an individual 2007 Office program by running an .msi file that is provided in the 2007 Office suites.

RESOLUTION

To resolve this issue, you must run the Setup.exe file. To do this, locate the Setup.exe file in the root folder of the installation source, and then double-click the file.

MORE INFORMATION

For more information about this issue, see the Readme.htm file in the root folder of the installation source.

Additionally, see the Setup sequence of events in the 2007 Office system topic in the 2007 Office Resource Kit. To do this, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/97bf0177-9438-4584-b86f-e608fc995d971033.mspx

Additional query words: office2007 office2k7 office12 off2007 off2k7 off12 access2007 access2k7 access12 acc2007 acc2k7 acc12 excel2007 excel2k7 excel12 xl2007 xl2k7 xl12 infopath2007 infopath2k7 infopath12 inf2007 inf2k7 inf12 onenote2007 onenote2k7 onenote12 on2007 on2k7 on12 outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12 powerpoint2007 powerpoint2k7 powerpoint12 ppt2007 ppt2k7 ppt12 project2007 project2k7 project12 prj2007 prj2k7 prj12 publisher2007 publisher2k7 publisher12 pub2007 pub2k7 pub12 visio2007 visio2k7 visio12 vso2007 vso2k7 vso12 word2007 word2k7 word12 wd2007 wd2k7 wd12

Keywords: kberrmsg kbtshoot kbsetup kbprb kbexpertisebeginner KB926279

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