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= <span id="KB926206"></span>Event ID 9325 is logged when Exchange 2003 generates an offline address list =<br />
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Article ID: 926206<br />
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Article Last Modified on 11/27/2007<br />
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APPLIES TO<br /><br />
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<ul><br />
<li>Microsoft Exchange Server 2003 Service Pack 2, when used with:<br />
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<li>Microsoft Exchange Server 2003 Standard Edition</li></ul><br />
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<li>Microsoft Exchange Server 2003 Enterprise Edition</li></ul><br />
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<li>Microsoft Exchange Server 2003 Service Pack 1</li></ul><br />
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<div class="symptoms_section"><br />
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== SYMPTOMS ==<br />
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When Microsoft Exchange Server 2003 generates an offline address list (OAL), the following event is logged in the Application log:<br />
Event Source: MSExchangeSA<br /><br />
Event Category: OAL Generator<br /><br />
Event ID: 9325<br /><br />
Date: <code>date</code><br /><br />
Time: <code>time</code><br /><br />
Type: Error<br /><br />
Description: OALGen will skip user entry '<code>UserName</code>' in address list '\<code>AddressListName</code>' because the SMTP address '<code>e-mail alias</code>' is invalid.<br />
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== CAUSE ==<br />
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Starting with Microsoft Exchange Server 2003 Service Pack 1 (SP1), Exchange verifies additional objects during the offline address book (OAB) generation operation. Exchange performs these additional verifications to help prevent unnecessary full offline address book downloads from client computers. These verifications include the following:<br />
# Exchange verifies that the user account has an SMTP proxy address.<br />
# Exchange verifies that a Unicode SMTP domain exists.<br />
# Exchange validates the SMTP domain. In this validation operation, Exchange verifies that the first character of the SMTP domain is greater than a lowercase forward slash (/) character. This occurs to make sure that no invalid characters appear in the SMTP domain name.<br />
# Exchange verifies that a primary SMTP proxy address exists.<br />
# Exchange parses the proxy addresses to locate the primary SMTP proxy address that matches at least the first part of the e-mail address. This occurs to verify that the address is compatible with Microsoft Outlook code.<br />
# Exchange verifies that the primary SMTP proxy address matches the e-mail address. This includes determining whether the SMTP address contains the at sign (@).<br />
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If any one or more of these verifications fail, Exchange does not add the user to the offline address list. For more information, see the &quot;Simple Mail Transfer Protocol Address Mismatches&quot; section of the &quot;Improvements for Offline Address Books&quot; topic. To view this information, visit the following Microsoft Web site:<br />
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http://technet.microsoft.com/en-us/library/143f3f71-252a-4ba8-85f6-7467ad06010c.aspx<br />
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<div class="resolution_section"><br />
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== RESOLUTION ==<br />
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To troubleshoot this issue, follow these steps.<br />
=== Step 1: Obtain information about the user account with which you experience the problem ===<br />
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Increase logging for the offline address list generator to '''Medium''' or to a higher logging level. To do this, follow these steps:<br />
<ol style="list-style-type: lower-alpha;"><br />
<li>Start Microsoft Exchange System Manager.</li><br />
<li>If administrative groups are enabled, expand '''Administrative Groups''', and then expand the administrative group that contains the Exchange server that generates the offline address list.</li><br />
<li>Expand '''Servers''', right-click the Exchange server that generates the offline address list with which you experience this problem, and then click '''Properties'''.</li><br />
<li>In the '''<code>ServerName</code> Properties''' dialog box, click the '''Diagnostics Logging''' tab.</li><br />
<li>In the '''Services''' list, click '''MSExchangeSA''', click '''OAL Generator''' in the '''Categories''' list, click '''Maximum''', and then click '''OK'''.<br /><br />
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'''Important''' A diagnostics logging level of '''Maximum''' or '''Medium''' causes additional events to be logged in the Application event log. Therefore, we recommend that you verify that the disk space that is assigned to the Application event log is sufficient to contain these additional events. Also, we recommend that you return the '''OAL Generator''' logging level to its default value of '''None''' after you troubleshoot this problem. To determine the disk space that is available for the Application event log, follow these steps:<br />
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<li>Click '''Start''', click '''Run''', type <span class="kbd userinput"> eventvwr</span>, and then click '''OK'''.</li><br />
<li>In Event Viewer, right-click '''Application Log''', and then click '''Properties'''.</li><br />
<li>Note the value that appears in the '''Maximum log size''' box. You may want to set this value to a value of 2048 or to a greater value to help make sure that Microsoft Windows can log sufficient diagnostic information.</li></ol><br />
</li><br />
<li>Let Exchange rebuild the offline address list. Alternatively, manually rebuild the offline address list. To manually rebuild the offline address list, right-click the address list in Exchange System Manager, and then click '''Rebuild'''.</li><br />
<li>Examine the Application log entries to help determine the problem with the user account that is mentioned in event ID 9325. If the SMTP primary proxy address does not match the mail address, correct the address entries for the affected user account. Then, rebuild the offline address list.</li></ol><br />
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You can use the '''proxytest''' test of the Offline Address Book Integrity tool (OABInteg) to identify the e-mail address that does not match the primary SMTP address for a user. For more information, click the following article number to view the article in the Microsoft Knowledge Base:<br />
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[[../907792|907792]] Description of the Offline Address Book Integrity (OABInteg) tool<br />
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The following example output from the Offline Address Book Integrity tool shows an incorrect proxy address:<br />
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<pre class="fixed_text">Processing Address Book Entry #5 of 500.<br />
Display Name = Jim Test<br />
Object is a mailbox object<br />
ERROR - Primary Proxy Address missing.</pre><br />
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=== Step 2: Verify the e-mail address and the proxy address attribute ===<br />
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Verify the e-mail address and the proxy address attribute for the affected user. To do this, follow these steps.<br />
==== Step a: Note the e-mail address entry ====<br />
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# Start the Active Directory Users and Computers tool.<br />
# Right-click the user account that has the problem, and then click '''Properties'''.<br />
# In the '''<code>AccountName</code> Properties''' dialog box, click the '''E-mail Addresses''' tab.<br />
# Note the primary SMTP address that appears in the '''E-mail addresses''' box.<br /><br />
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'''Note''' The primary SMTP address is indicated by '''SMTP''' in uppercase letters in the '''Type''' column. Secondary SMTP addresses are indicated by a lowercase '''smtp''' in the '''Type''' column.<br />
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==== Step b: Verify the proxy address attribute ====<br />
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'''Warning''' If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.<br />
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<li>Start the ADSI Edit tool. To do this, click '''Start''', click '''Run''', type <span class="kbd userinput"> adsiedit.msc</span>, and then click '''OK'''.<br /><br />
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'''Note''' The ADSI Edit tool is included with the Windows Support Tools. To install the Windows Support Tools in Microsoft Windows 2000, double-click '''Setup.exe''' in the Support\Tools folder on the Windows 2000 Server CD. To install the Windows Support Tools in Microsoft Windows Server 2003, double-click '''SUPTOOLS.MSI''' in the Support\Tools folder on the Windows Server 2003 CD.</li><br />
<li>In the ADSI Edit tool, expand the domain container, and then locate the container in which the affected user account is located.</li><br />
<li>Right-click the user name that corresponds to the mailbox that you examined in &quot;Step a: Note the e-mail address entry,&quot; and then click '''Properties'''. For example, right-click '''CN=Jim Test''', and then click '''Properties'''.</li><br />
<li>Perform one of the following procedures:<br />
<ul><br />
<li>If the mailbox has a blank '''mail''' attribute, follow these steps:<br />
<ol style="list-style-type: lower-alpha;"><br />
<li>On the '''Attributes''' tab, click '''mail''' in the '''Select a property to view''' list.</li><br />
<li>Type the correct e-mail address in the '''Edit Attribute''' box. For example, type <span class="kbd userinput"> <code>username</code>@example.com</span>.</li><br />
<li>Click '''Set''', and then click '''OK'''.</li></ol><br />
</li><br />
<li>If the mailbox is missing the primary '''SMTP proxy address''' attribute, follow these steps:<br />
<ol style="list-style-type: lower-alpha;"><br />
<li>On the '''Attributes''' tab, click '''proxyAddresses''' in the '''Select a property to view''' list.</li><br />
<li>Type the correct SMTP address in the '''Edit Attribute''' box, click '''Add''', and then click '''OK'''.</li></ol><br />
</li><br />
<li>If the mailbox contains a domain name in the '''SMTP proxy address''' attribute that does not match the address in the current offline address book, follow these steps:<br />
<ol style="list-style-type: lower-alpha;"><br />
<li>On the '''Attributes''' tab, click '''proxyAddresses''' in the '''Select a property to view''' list.</li><br />
<li>In the '''Value(s)''' box, click the incorrect SMTP address. For example, click '''SMTP:<code>incorrect_SMTP_address</code>''' in the '''Value(s)''' box.</li><br />
<li>Click '''Remove'''.</li><br />
<li>Type the correct SMTP address in the '''Edit Attribute''' box, click '''Add''', and then click '''OK'''.</li></ol><br />
</li></ul><br />
</li><br />
<li>Exit the ADSI Edit tool.</li></ol><br />
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== MORE INFORMATION ==<br />
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For more information, click the following article number to view the article in the Microsoft Knowledge Base:<br />
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[[../841273|841273]] Administering the offline address book in Outlook 2003<br />
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Additional query words: XADM<br />
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Keywords: kbprb kberrmsg kbtshoot KB926206<br />
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