Knowledge Base

Error message when you use a Windows Mobile 5.0 device to synchronize tasks or messages with a mailbox on Exchange Server 2003 Service Pack 2: "0x86000108"

Article ID: 926144

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Server 2003 Service Pack 2, when used with:
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When you use a Microsoft Windows Mobile 5.0 device to synchronize tasks or messages with a mailbox on Microsoft Exchange Server 2003 Service Pack 2 (SP2), you may receive an error message on the Windows Mobile 5.0 device that resembles the following error message:

0x86000108

Note To view this error message, you may have to click View status and then click View Support Code on the Windows Mobile 5.0 device.

CAUSE

By design, you receive a "0x86000108" error message when the Read status of a task or a message on a Windows Mobile 5.0 mobile device changes. The error message will remain on the mobile device until either of the following conditions is true:

You successfully perform a manual synchronization.
The task is completed. Or, the message is deleted.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Because of file dependencies, this hotfix requires Exchange Server 2003 SP2.

For more information about how to obtain the latest service packs for Exchange 2003, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services will be restarted:

The Microsoft Exchange System Attendant service
The Microsoft Exchange Management service
The Microsoft Search service
The IIS Admin service and all dependent services

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Massync.dll	6.5.7651.58	757,248	01-Nov-2006	18:04	x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates