Microsoft KB Archive/926020

Knowledge Base

Error message when you try to change your password in Microsoft Solution for Hosted Messaging and Collaboration 3.5: "An error encountered while processing object"

Article ID: 926020

Article Last Modified on 10/26/2006

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APPLIES TO

• Microsoft Solution for Hosted Messaging and Collaboration 3.5

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SYMPTOMS

Consider the following scenario:

• You do not have Administrator rights for a hosted organization.
• You log on to the Sample Control Panel that is included with the Microsoft Solution for Hosted Messaging and Collaboration (HMC) 3.5 Consolidated Server Deployment Guide (MPSSampleCP).
• You try to change your password.

In this scenario, you cannot change your password. You may receive an error message that resembles the following:

An error encountered while processing object 'LDAP://abcd.adatum.com/CN=someone@example.com,OU=someOU, OU=consolidatedmessenger,OU=Hosting,DC= adatum,DC=com'./Access is denied./UserSetPassword

Additionally, you may not be prompted for the old password.

CAUSE

The Sample Control Panel calls the UserSetPassword procedure instead of the UserChangePassword procedure. This problem occurs because the wrong version of the CorePlugins.dll file for the Sample Control Panel was included with the HMC 3.5 Consolidated Server Deployment Guide.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1

Ask the administrator of the organization to change your password.

Method 2

Use Microsoft Visual Studio .NET 2003 to rebuild the CorePlugins.dll file.

Note The CorePlugins.dll file is located in the following folder:

PathName\Program Files\Microsoft Hosting\Provisioning\Samples\MPSSampleCP\Bin

To rebuild the CorePlugins.dll file, follow these steps:

1. Start Visual Studio .NET 2003.
2. Open the CorePlugins.csproj project. This project is located in the following folder:

   PathName\Program Files\Microsoft Hosting\Provisioning\Samples\MPSSampleCP\CorePlugins

3. Click Build, and then click Configuration Manager.
4. Select Release in the Active Solution Configuration list, and then click Close.
5. Click Build, and then click Rebuild Solution.
6. Replace the CorePlugins.dll file in the following folder with the CorePlugins.dll file that you built in step 5:

   PathName\Program Files\Microsoft Hosting\Provisioning\Samples\MPSSampleCP\Bin

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Microsoft Solution for Hosted Messaging and Collaboration 3.5, visit the following Microsoft Web site:

http://www.microsoft.com/serviceproviders/solutions/hostedmessaging.mspx

Additional query words: hmc change password control panel

Keywords: kberrmsg kbtshoot kbprb kbpubtypekc KB926020

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