Microsoft KB Archive/925916

Knowledge Base

Xbox 360: Your Xbox 360 console does not play video files or music files that you copied to a CD

Article ID: 925916

Article Last Modified on 4/25/2007

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APPLIES TO

• Microsoft XBox 360 Video Game System
• Microsoft Xbox

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SYMPTOMS

Your Xbox 360 console does not play video files or music files that you copied to a CD.

CAUSE

Typically, you experience this behavior if the following conditions are true:

• The video files or the music files are encrypted.
• The video files or the music files were copied in an unsupported format.

Note Many video compression and audio compression formats exist. However, Xbox 360 consoles only support specific compression formats.

THINGS TO TRY

1. Download the most recent updates from Xbox Live. To do this, start the console, and then connect to Xbox Live. When you are prompted to, install all available updates.
2. Make sure that you use one of the following compression formats for any files that you want to use on an Xbox 360 console:
   • WMV
   • WMA
   • MP3
   • MPEG2
   • MPEG4
   Note These file formats are the only file formats that are supported by Xbox 360 consoles.

MORE INFORMATION

Other popular media file types that are not supported by Xbox 360 consoles include the following:

• QuickTime
• iTunes
• RealPlayer video
• Divx

For more information about media file types, visit the following Web site:

http://www.xbox.com/media

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