Article ID: 925895
Article Last Modified on 11/15/2006
APPLIES TO
- Microsoft Windows XP Media Center Edition 2005
SYMPTOMS
Consider the following scenario. You attach a cellular telephone to a computer that is running Microsoft Windows XP Media Center Edition 2005 by using a USB cable. However, you cannot establish an Internet connection by using dial-up networking.
Additionally, if you unplug and then plug in the USB cable into the cellular telephone, the problem persists. In this scenario, you may also experience the following symptoms:
- You cannot access your cellular telephone memory card.
- You cannot synchronize cellular telephone contacts and calendars with the computer.
CAUSE
This problem occurs because the caller ID feature in Windows XP Media Center Edition 2005 uses the same communications (COM) port that is assigned to the modem. This is also the same COM port that the cellular telephone uses through the USB cable. The, when you unplug the USB cable from the cellular telephone, the USB device drivers are not correctly uninstalled. Therefore, the modem driver, the ports, and the removable storage devices are not initialized when you reconnect the USB cable.
WORKAROUND
To work around this problem, disable all the telephony services in Windows XP Media Center Edition 2005. To do this, follow these steps:
- Click Settings, and then select Messenger and Caller ID.
Note Some original equipment manufacturers (OEMs) may have already disabled all the telephony services in Windows XP Media Center Edition 2005. In such a case, you can only select Messenger. Additionally, you may not experience the symptoms that are described in the "Symptoms" section.
- Under Show notification for, select None, and then click Save.
MORE INFORMATION
Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation by using unique components such as specific device drivers and optional settings to maximize the performance of the hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:
Keywords: kbmodem kbcomport kbtshoot kbprb KB925895
