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Knowledge Base

An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Article ID: 925874

Article Last Modified on 12/7/2007

APPLIES TO

Microsoft Dynamics CRM 3.0
Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista

Note For more information about specific updates for computers that are affected by daylight saving time changes in New Zealand, click the following article number to view the article in the Microsoft Knowledge Base:

937667 An update is available for the New Zealand 2007 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook

SYMPTOMS

In 2007, the start dates and the end dates for daylight saving time (DST) in the United States will change to comply with the Energy Policy Act of 2005. The dates will change as follows.

DST	2007	Previous years
Start date	Second Sunday in March, 02:00	First Sunday in April, 02:00
End date	First Sunday in November, 02:00	Last Sunday in October, 02:00

After daylight saving time goes into effect on March 11, 2007, you may experience the following problems in Microsoft Dynamics CRM:

When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments and the tasks may be scheduled one hour ahead of the actual event time or one hour behind the actual event time.
Some activities and some resources in the service calendar in Microsoft Dynamics CRM may be scheduled one hour ahead of the actual event time or one hour behind the actual event time.

The DST changes affect many time zones that are stored in Microsoft Dynamics CRM. These time zones may affect all Microsoft Dynamics CRM users. This includes users who are outside the United States. For a list of the affected time zones, see the “More information” section.

RESOLUTION

Update information

A supported update is now available from Microsoft for computers that are running the following:

Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
The Chinese version and the Japanese version of Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 client for Outlook

Note The update for the Microsoft Dynamics CRM 3.0 client for Outlook includes the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Release. This release makes the Microsoft Dynamics CRM 3.0 client for Outlook compatible with Windows Vista and with 2007 Microsoft Office programs.

The following files are available for download from the Microsoft Download Center.

Microsoft Dynamics CRM 3.0

Download this file if you are using the Microsoft Dynamics CRM 3.0 client for Outlook or if you are using the Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Release.

Download the CRM3.0-KB925874-Client-<ENU>.exe package now.

Download this file if you are using the Microsoft Dynamics CRM 3.0 server software.

Download the CRM3.0-KB925874-Server-<ENU>.exe package now.

Microsoft Dynamics CRM 3.0 Update Rollup 2
The update for the 2007 daylight saving time changes is included in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

Download this file if you are using the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers server.

Download the CRM3.0PE-KB925874-Server-<ENU>.exe package now.

Download this file if you are using the Microsoft Dynamics CRM 3.0 client for Outlook together with Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

Download the CRM3.0PE-KB925874-Client-<ENU>.exe package now.

The Chinese version and the Japanese version of Microsoft Dynamics CRM 3.0

Download this file if you are using the Chinese version and the Japanese version of Microsoft Dynamics CRM 3.0:

http://www.microsoft.com/downloads/details.aspx?displaylang=ja&FamilyID=8a7319e6-5b86-4e7a-9be1-763f2072be21

Release Date: March 2, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Note In the file names, the <ENU> placeholder in the file names is a placeholder for the abbreviation of the language version that you install.

What the update includes

This update includes the following:

The new 2007 DST start dates and end dates for several time-zone definitions in Microsoft Dynamics CRM. For example, all United States time zones will be changed to reflect the new DST start dates and the new DST end dates.
Several new stored procedures and tables that are used by the Update Time Zone Wizard. This wizard uses these stored procedures and tables to determine the Microsoft Dynamics CRM records that may have to be updated to reflect the DST changes.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Outlook

File name	File version	File size	Date	Time
Action.js	Not Applicable	26,367	13-Feb-2007	23:59
Appgrid.css	Not Applicable	1,869	13-Feb-2007	23:59
Appgrid.htc	Not Applicable	11,817	13-Feb-2007	23:59
Autoshow.htc	Not Applicable	9,569	14-Feb-2007	00:00
Blank.aspx	Not Applicable	98	14-Feb-2007	00:00
Clientcontrol.htc	Not Applicable	4,946	14-Feb-2007	00:00
Controls.css	Not Applicable	3,177	13-Feb-2007	23:59
Crmaddin.dll	3.0.5300.1555	1,183,080	24-Feb-2007	17:44
Crmnativeinteropproxy.dll	3.0.5300.1555	3,412,328	24-Feb-2007	17:44
Crmobjectmodel.dll	3.0.5300.1555	6,752,616	24-Feb-2007	17:44
Customizations.xsd	Not Applicable	54,363	14-Feb-2007	00:00
Grid.css	Not Applicable	1,763	14-Feb-2007	00:00
Lookupdialogsappgrid.js	Not Applicable	4,677	13-Feb-2007	23:59
Microsoft.crm.application.components.application.dll	3.0.5300.1555	599,400	24-Feb-2007	17:41
Microsoft.crm.application.components.core.dll	3.0.5300.1555	292,200	24-Feb-2007	17:41
Microsoft.crm.application.components.platform.dll	3.0.5300.1555	410,984	24-Feb-2007	17:41
Microsoft.crm.application.components.sdk.formcontrols.dll	3.0.5300.1555	91,496	24-Feb-2007	17:40
Microsoft.crm.application.components.strings.dll	3.0.5300.1555	726,376	24-Feb-2007	17:41
Microsoft.crm.application.components.ui.dll	3.0.5300.1555	222,568	24-Feb-2007	17:40
Microsoft.crm.application.pages.dll	3.0.5300.1555	738,664	24-Feb-2007	17:41
Microsoft.crm.dll	3.0.5300.1555	382,312	24-Feb-2007	17:41
Microsoft.crm.objectmodel.dll	3.0.5300.1555	320,872	24-Feb-2007	17:41
Microsoft.crm.platform.callout.manager.dll	3.0.5300.1555	50,536	24-Feb-2007	17:41
Microsoft.crm.platform.server.dll	3.0.5300.1555	247,144	24-Feb-2007	17:41
Notes.css	Not Applicable	800	13-Feb-2007	23:59
Notes.htc	Not Applicable	16,900	13-Feb-2007	23:59
Notesprint.css	Not Applicable	459	13-Feb-2007	23:59
Pkgutil.cmd	Not Applicable	113	08-Dec-2006	22:06
Print.css	Not Applicable	1,078	13-Feb-2007	23:59
Print_dlg.aspx	Not Applicable	8,822	14-Feb-2007	00:00
Syncqueue.dll	3.0.5300.1555	396,136	24-Feb-2007	17:44
Microsoft.crm.dll	3.0.5300.1	375,576	17-Nov-2005	04:42
Microsoft.crm.objectmodel.dll	3.0.5300.1	318,232	17-Nov-2005	04:42
Microsoft.crm.platform.callout.manager.dll	3.0.5300.1	43,800	17-Nov-2005	04:42
Microsoft.crm.platform.server.dll	3.0.5300.1	244,504	17-Nov-2005	04:42

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Release

File name	File version	File size	Date	Time
Setup.xml	Not Applicable	1,572	28-Feb-2007	17:18
V3cclientpatch30.msp	Not Applicable	755,712	28-Feb-2007	17:46
Microsoft.crm.dll	3.0.5300.1555	382,312	24-Feb-2007	17:40
Crmaddin.dll	3.0.5300.1555	1,211,752	24-Feb-2007	17:44
Microsoft.crm.application.components.core.dll	3.0.5300.1555	292,200	24-Feb-2007	17:40
Microsoft.crm.application.components.strings.dll	3.0.5300.1555	726,376	24-Feb-2007	17:40
Setup.xml	Not Applicable	1,590	28-Feb-2007	17:07
V3clightclientpatch30.msp	Not Applicable	755,712	28-Feb-2007	17:09
Microsoft.crm.dll	3.0.5300.1555	382,312	24-Feb-2007	17:40
Crmaddin.dll	3.0.5300.1555	1,211,752	24-Feb-2007	17:44
Microsoft.crm.application.components.core.dll	3.0.5300.1555	292,200	24-Feb-2007	17:40
Microsoft.crm.application.components.strings.dll	3.0.5300.1555	726,376	24-Feb-2007	17:40

Microsoft Dynamics CRM 3.0 server

File name	File version	File size	Date	Time
Action.js	Not Applicable	26,367	13-Feb-2007	23:59
Appgrid.css	Not Applicable	1,869	13-Feb-2007	23:59
Appgrid.htc	Not Applicable	11,817	13-Feb-2007	23:59
Autoshow.htc	Not Applicable	9,569	14-Feb-2007	00:00
Blank.aspx	Not Applicable	98	14-Feb-2007	00:00
Clientcontrol.htc	Not Applicable	4,946	14-Feb-2007	00:00
Controls.css	Not Applicable	3,177	13-Feb-2007	23:59
Crmnativeinteropproxy.dll	3.0.5300.1555	3,412,328	24-Feb-2007	17:44
Crmobjectmodel.dll	3.0.5300.1555	6,752,616	24-Feb-2007	17:44
Customizations.xsd	Not Applicable	54,363	14-Feb-2007	00:00
Grid.css	Not Applicable	1,763	14-Feb-2007	00:00
Invoice status detail.rdl	Not Applicable	63,644	24-Feb-2007	09:20
Invoice status.rdl	Not Applicable	31,996	24-Feb-2007	09:20
Lookupdialogsappgrid.js	Not Applicable	4,677	13-Feb-2007	23:59
Manageattribute.aspx	Not Applicable	12,756	14-Feb-2007	00:00
Manageattribute.js	Not Applicable	15,568	14-Feb-2007	00:00
Microsoft.crm.application.components.application.dll	3.0.5300.1555	689,512	24-Feb-2007	17:40
Microsoft.crm.application.components.core.dll	3.0.5300.1555	288,104	24-Feb-2007	17:41
Microsoft.crm.application.components.platform.dll	3.0.5300.1555	370,024	24-Feb-2007	17:40
Microsoft.crm.application.components.sdk.formcontrols.dll	3.0.5300.1555	91,496	24-Feb-2007	17:40
Microsoft.crm.application.components.strings.dll	3.0.5300.1555	726,376	24-Feb-2007	17:41
Microsoft.crm.application.components.ui.dll	3.0.5300.1555	222,568	24-Feb-2007	17:40
Microsoft.crm.application.pages.dll	3.0.5300.1555	968,040	24-Feb-2007	17:40
Microsoft.crm.dll	3.0.5300.1555	382,312	24-Feb-2007	17:41
Microsoft.crm.metadataservice.dll	3.0.5300.1555	165,224	24-Feb-2007	17:40
Microsoft.crm.objectmodel.dll	3.0.5300.1555	320,872	24-Feb-2007	17:40
Microsoft.crm.platform.callout.manager.dll	3.0.5300.1555	50,536	24-Feb-2007	17:40
Microsoft.crm.platform.sdk.dll	3.0.5300.1555	247,144	24-Feb-2007	17:40
Microsoft.crm.platform.server.dll	3.0.5300.1555	247,144	24-Feb-2007	17:40
Microsoft.crm.scheduling.dll	3.0.5300.1555	308,584	24-Feb-2007	17:40
Microsoft.crm.se.timezoneupdate.admintool.dll	3.0.5300.1555	673,128	24-Feb-2007	17:19
Microsoft.crm.se.timezoneupdate.timezoneupdatepatch.exe	3.0.5300.1555	16,232	28-Feb-2007	06:37
Microsoft.crm.tools.importexportpublish.dll	3.0.5300.1555	161,128	24-Feb-2007	17:40
Microsoft.crm.tools.workflowlibrary.dll	3.0.5300.1555	275,816	24-Feb-2007	17:40
Microsoft.crm.webservices.dll	3.0.5300.1555	456,040	24-Feb-2007	17:40
Notes.css	Not Applicable	800	13-Feb-2007	23:59
Notes.htc	Not Applicable	16,900	13-Feb-2007	23:59
Notesprint.css	Not Applicable	459	13-Feb-2007	23:59
Pkgutil.cmd	Not Applicable	113	08-Dec-2006	22:06
Print.css	Not Applicable	1,078	13-Feb-2007	23:59
Print_dlg.aspx	Not Applicable	8,822	14-Feb-2007	00:00
Sales pipeline.rdl	Not Applicable	108,506	24-Feb-2007	09:21
Service activity volume detail.rdl	Not Applicable	100,123	24-Feb-2007	09:21
Service activity volume.rdl	Not Applicable	65,806	24-Feb-2007	09:21
Showusage.aspx	Not Applicable	1,637	14-Feb-2007	00:00
Showusage.js	Not Applicable	912	14-Feb-2007	00:00
Syscustutil.js	Not Applicable	5,831	14-Feb-2007	00:00
Systemsettings.aspx	Not Applicable	33,579	14-Feb-2007	00:00
Util.js	Not Applicable	20,381	14-Feb-2007	00:00
Microsoft.crm.metadataservice.dll	3.0.5300.1555	165,224	24-Feb-2007	17:40
Microsoft.crm.tools.importexportpublish.dll	3.0.5300.1555	161,128	24-Feb-2007	17:40
Microsoft.crm.dll	3.0.5300.1	375,560	17-Nov-2005	04:39
Microsoft.crm.objectmodel.dll	3.0.5300.1	318,216	17-Nov-2005	04:39
Microsoft.crm.platform.callout.manager.dll	3.0.5300.1	43,784	17-Nov-2005	04:38
Microsoft.crm.platform.sdk.dll	3.0.5300.1	244,488	17-Nov-2005	04:39
Microsoft.crm.platform.server.dll	3.0.5300.1	244,488	17-Nov-2005	04:39
Microsoft.crm.scheduling.dll	3.0.5300.1	305,928	17-Nov-2005	04:39
Crmdbhotfix.dll	3.0.5300.1521	103,216	26-Dec-2006	01:46
Kb911321_client.dll	3.0.5300.1556	60,800	28-Feb-2007	11:19
Kb911322_client.dll	3.0.5300.1556	58,752	28-Feb-2007	11:19
Kb913954_client.dll	3.0.5300.1556	96,128	28-Feb-2007	11:19
Kb914644_client.dll	3.0.5300.1556	89,472	28-Feb-2007	11:19
Kb914799_client.dll	3.0.5300.1556	62,336	28-Feb-2007	11:19
Kb915024_client.dll	3.0.5300.1556	75,648	28-Feb-2007	11:19
Kb915722_client.dll	3.0.5300.1556	106,880	28-Feb-2007	11:19
Kb915799_client.dll	3.0.5300.1556	63,872	28-Feb-2007	11:19
Kb916629_client.dll	3.0.5300.1556	75,136	28-Feb-2007	11:19
Kb917098_client.dll	3.0.5300.1556	92,544	28-Feb-2007	11:19
Kb917109_client.dll	3.0.5300.1556	61,312	28-Feb-2007	11:19
Kb917536_client.dll	3.0.5300.1556	83,840	28-Feb-2007	11:19
Kb918990_client.dll	3.0.5300.1556	69,504	28-Feb-2007	11:19
Kb919008_client.dll	3.0.5300.1556	91,008	28-Feb-2007	11:19
Kb919429_client.dll	3.0.5300.1556	63,360	28-Feb-2007	11:19
Kb922807_client.dll	3.0.5300.1556	65,920	28-Feb-2007	11:19
Kb923057_client.dll	3.0.5300.1556	78,720	28-Feb-2007	11:19
Kb923074_client.dll	3.0.5300.1556	62,336	28-Feb-2007	11:19
Kb924105_client.dll	3.0.5300.1556	91,520	28-Feb-2007	11:19
Kb924371_client.dll	3.0.5300.1556	92,032	28-Feb-2007	11:19
Kb924882_client.dll	3.0.5300.1556	65,920	28-Feb-2007	11:19
Kb925163_client.dll	3.0.5300.1556	69,504	28-Feb-2007	11:19
Kb925473_client.dll	3.0.5300.1556	70,016	28-Feb-2007	11:19
Kb925874_client.dll	3.0.5300.1556	122,752	28-Feb-2007	11:19

Installation information for the update

Install this update on computers that are running the Microsoft Dynamics CRM 3.0 server software, the Microsoft CRM 3.0 client for Outlook, or Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

Synchronize offline data from computers that are running the Microsoft Dynamics CRM laptop client for Outlook

We recommend that you synchronize all the offline data from all the computers that are running the Microsoft Dynamics CRM laptop client for Outlook to the Microsoft CRM server before you install this update. The list of candidates that are eligible for the DST changes is created during the installation of this update. This list cannot be re-created. The candidate table is used by the Update Time Zones Wizard. This wizard lets the administrator make data corrections that reflect the DST changes. The wizard updates the candidate table with information about the records that have been updated for the DST changes.

If you do not synchronize the offline data from all the computers that are running the Microsoft Dynamics CRM laptop client for Outlook before you install the Microsoft CRM server-side hotfix, the following sequence of events causes data to appear incorrectly in Microsoft CRM.

You install the Microsoft CRM server-side update that creates the list of candidates.
A computer that is running the Microsoft Dynamics CRM laptop client for Outlook synchronizes data to the Microsoft CRM server.
The data that was synchronized is not added to the candidate table. Therefore, that data may appear incorrectly in Microsoft Dynamics CRM.

Note The Microsoft CRM client for Outlook includes both the Microsoft CRM laptop client for Outlook and the Microsoft Dynamics CRM desktop client for Outlook.

Install the client-side update on computers that are running the Microsoft CRM client for Outlook

We recommend that you install the client-side update on computers that are running the Microsoft CRM laptop client for Outlook and on computers that are running the Microsoft Dynamics CRM desktop client for Outlook. The DST issues in the Microsoft Dynamics CRM desktop client for Outlook are resolved in the Microsoft Dynamics CRM server-side update. However, this update also includes other hotfix file information. The Microsoft Dynamics CRM client-side update must be installed on computers that are running the Microsoft Dynamics CRM desktop client for Outlook to maintain file consistency. This file consistency is required because of other hotfix dependencies.

Install the server-side update on all the Microsoft Dynamics CRM servers

If you have multiple Microsoft Dynamics CRM servers, you must install the server-side update on all the Microsoft Dynamics CRM servers. However, do not install this update on each Microsoft Dynamics CRM server at the same time. Install this update on each Microsoft Dynamics CRM server separately to prevent deadlocks in Microsoft SQL Server.

Install the server-side update in new installations of Microsoft Dynamics CRM 3.0

If you install Microsoft Dynamics CRM after the new start date and the new end date for DST go into effect, you must still apply this update. This update adds the new time zone definitions. You should install this update before users enter any data in Microsoft Dynamics CRM.

Recommended installation order

We recommend a specific installation order when you install DST updates for other products that are used by Microsoft Dynamics CRM. We also recommend a specific installation order when you install the server-side update and the client-side update. We also recommend that you run the Update Time Zones Wizard at a specific point in the installation process. For more information, see the “Recommended sequence of update actions for the Microsoft CRM system” section of the Microsoft Dynamics CRM 3.0 Remediation Instructions for 2007 Daylight Saving Time Changes document. This document is available for download from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Download the CRM_DST_Remediation_Details_Rev1.1.exe package now.

Release Date: March 2, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Required user rights

You must be a member of the Microsoft Dynamics CRM PrivUserGroup in Active Directory to install this update.

If many records are affected by the DST changes

You must increase the OLEDB time-out registry value if many records are affected by the DST changes. You must do this to prevent a possible Microsoft SQL Server time-out when you install this update.

Note If this registry subkey already exists, note the current value. After you complete the DST changes for Microsoft Dynamics CRM, set the value of this registry subkey back to the original value. Or, delete the registry subkey if it did not exist previously. The default OLEDB time-out value is 30 seconds. To increase the OLEDB time-out registry value, follow these steps:

Click Start, click Run, type regedit, and then click OK.
Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
Right-click MSCRM, point to New, and then click DWORD Value.
Rename the DWORD value as "OLEDBTimeout."
Right-click the DWORD value, and then click Modify.
Under Base, click Decimal. Then, type 3600 in the Value data box, and then click OK.

Note A decimal value of 3,600 equals 60 minutes.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the update.

Removal information

You cannot remove this hotfix.

Known issues

Issue 1

If you have installed a third-party program that registers the Microsoft.Crm.MetadataService.dll file to the global cache assembly (GCA), you may experience a problem saving or updating an entity or attribute in Microsoft Dynamics CRM after you install this update.

For more information about how to resolve this issue, click the following article number to view the article in the Microsoft Knowledge Base:

934690 Error message when you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information, contact your system administrator"

Issue 2

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
When you install update 925874, you receive the following error message:

Application has generated an exception that could not be handled. Process id 0x4f4 (1268), Thread Id=0xe7c (3708).

You may receive this error message for one of the following reasons:

A registry key is missing. This registry key is required by the TimeZoneUpdatePatch.exe file. The TimeZoneUpdatePatch.exe file runs as a subprocess of the update 925874 installation. See Resolution 1 in this section.
An unknown registry key is queried by the TimeZoneUpdatePatch.exe file. The TimeZoneUpdatePatch.exe file runs as a subprocess of the update 925874 installation. See Resolution 2 in this section.

Note Time zones are stored in the registry in the following location:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Time Zones

Resolution 1

Copy the time zone registry key values to a text file. To do this, type the following command at the command prompt:

REG QUERY "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones" /s | findstr /I "index software Dlt Std Display TZI" >TimeZoneRegInfo.txt
Use the same command on another Microsoft Dynamics CRM server on which update 925874 was successfully installed.
Download the Windiff.exe file. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en
Run the Windiff.exe file to compare the TimeZoneRegInfo.txt files. Compare the TimeZoneRegInfo.txt files to determine which time zones are missing an index entry for a specific time zone. Time zones that are missing an index entry have a value of DWORD.
Update the registry value that is missing an index entry for a specific time zone. To open the registry, click Start, click Run, type regedit, and then click OK.

Resolution 2

Copy the time zone registry key values to a text file. To do this, type the following command at the command prompt:

REG QUERY "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones" /s | findstr /I "index software Dlt Std Display TZI" >TimeZoneRegInfo.txt
Use the same command on another Microsoft Dynamics CRM server on which update 925874 was successfully installed.
Download the Windiff.exe file. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en
Run the Windiff.exe file to compare the TimeZoneRegInfo.txt files.
In the TimeZoneRegInfo.txt file for the Microsoft Dynamics CRM server on which update 925874 was successfully installed, look for time zones that are unknown. For example, the following registry key prevents update 925874 from being installed successfully:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Jerusalem Standard Time
Export the unknown time zone registry key to create a backup. To do this, select the registry key, click File, and then click Export. Save the registry key as an .reg file.
Start the installation of update 925874 again.
After update 925874 is successfully installed, reenter the unknown time zone registry key in the registry. To do this, double-click the file that you created in step 6.

Issue 3

When you install update 925874, you receive the following error message:

Setup failed to update the database. The installation of this update has stopped. Contact Customer Support Services.

Additionally, the following error message is logged in the KB925874_err.log file:

(Diagnostic) Failed to execute CrmDbHfExecute for KB923057 (Error) CHfHarness Update failed with return value = 80040e31 Function: CCrmDbHf::Update File: c:\bt\234\src\crmse\installer\mscrmcustom\crmdbhf.cpp Line: 160 (Information) ConfirmInstallation failed.

Notes

The KB925874_err.log file is located in the <drive>:\windows directory on the Microsoft Dynamics CRM server.
Update 925874 includes other Microsoft Dynamics CRM hotfixes. This issue is typically because of many contacts that must be updated by hotfix KB923057.

To resolve this issue, add or increase the HotFixDBTimeout RegDWORD registry value. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

On the Microsoft Dynamics CRM server, click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
If the HotfixDBTimeout key does not exist, follow these steps:
1. On the Edit menu, point to New, and then click DWORD Value.
2. Type HotfixDBTimeout, and then press ENTER.
3. Right-click HotfixDBTimeout, and then click Modify.
4. Under Base, click Decimal, type 65000 in the Value data box, and then click OK.
  
  Note Microsoft Dynamics CRM hotfix installations only recognize HotfixDBTimeout registry values between 0 and 65535. These values represent the number of seconds of a time-out. You can leave the default value after you install the hotfix.
5. On the File menu, click Exit.

Note You may have to add or modify the OLEDBTimeout registry value. If this registry subkey already exists, note the current value. After you complete the DST changes for Microsoft Dynamics CRM, revert the value of this registry subkey to the previous value. Or, delete the registry subkey if it did not previously exist. The default OLEDB time-out value is 30 seconds.

To increase the OLEDB time-out registry value, follow these steps:

Click Start, click Run, type regedit, and then click OK.
Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
Right-click MSCRM, point to New, and then click DWORD Value.
Rename the DWORD value as "OLEDBTimeout."
Right-click the DWORD value, and then click Modify.
Under Base, click Decimal. Then, type 65000 in the Value data box, and then click OK.
On the File menu, click Exit to exit Registry Editor.
Install KB925874 again on the Microsoft CRM Server. After it has successfully installed, revert the OLEDBTimeout registry value back to the previous value. Or, delete the registry subkey if it did not exist previously.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Stored procedures

The following Microsoft SQL Server stored procedures are installed in the Organization_Name_MSCRM database when you install this update:

p_TimeZoneUserCandidates
p_TimeZoneNonUserCandidates
p_TimeZoneSecureUserCandidates
p_TimeZoneGenerateCandidates
p_TimeZoneGetTimeZonesInUse
p_TimeZoneGetEntitiesByTimeZone
p_TimeZoneGetEntitiesAllTimeZone
p_TimeZoneCandidateSummary
p_UpdateCalendarTimeZone
p_PopulateTimeZoneCodeLegacy
p_UpdateEntityTimeZoneCode
p_UpdateEntityTimeZone

The following Microsoft SQL Server tables are installed in the Organization_Name_MSCRM database when you install this hotfix:

TimeZoneAdjustmentWindows
TimeZoneEntityAttribute
TimeZoneUserSetting
TimeZoneEntityCandidate
UpdateEntityTimeZoneInput

Time zones that are affected by the DST changes for Microsoft Dynamics CRM 3.0

The following is a list of time zones that are affected by the DST changes for Microsoft Dynamics CRM 3.0.

Registry subkey name	Display name	DST start	DST end
Alaska Standard Time	(GMT-09:00) Alaska	Second Sunday in March at 02:00:00	First Sunday in November at 02:00:00
Atlantic Standard Time	(GMT-04:00) Atlantic Time (Canada)	Second Sunday in March at 02:00:00	First Sunday in November at 02:00:00
Azerbaijan Standard Time	(GMT+04:00) Baku	Last Sunday in March at 04:00:00	Last Sunday in October at 05:00:00
Caucasus Standard Time	(GMT+04:00) Yerevan	Last Sunday in March at 02:00:00	Last Sunday in October at 03:00:00
Central Brazilian Standard Time	(GMT-04:00) Manaus	First Sunday in November at 00:00:00	Last Sunday in February at 00:00:00
Central Standard Time	(GMT-06:00) Central Time (US & Canada)	Second Sunday in March at 02:00:00	First Sunday in November at 02:00:00
Central Standard Time (Mexico)	(GMT-06:00) Guadalajara, Mexico City, Monterrey	First Sunday in April at 02:00:00	Last Sunday in October at 02:00:00
E. Europe Standard Time	(GMT+02:00) Minsk	Last Sunday in March at 02:00:00	Last Sunday in October at 03:00:00
E. South America Standard Time	(GMT-03:00) Brasilia	First Sunday in November at 00:00:00	Last Sunday in February at 00:00:00
Eastern Standard Time	(GMT-05:00) Eastern Time (US and Canada)	Second Sunday in March at 02:00:00	First Sunday in November at 02:00:00
Egypt Standard Time	(GMT+02:00) Cairo	Last Thursday in April at 23:59:59.999	Last Thursday in September at 23:59:59.999
Georgian Standard Time	(GMT+03:00) Tbilisi	Not applicable	Not applicable
Greenwich Standard Time	(GMT) Casablanca, Monrovia, Reykjavik	Not applicable	Not applicable
GTB Standard Time	(GMT+02:00) Athens, Bucharest, Istanbul	Last Sunday of March at 03:00:00	Last Sunday in October at 04:00:00
Iran Standard Time	(GMT+03:30) Tehran	Removed	Removed
Israel Standard Time	(GMT+02:00) Jerusalem	March 30, 2007 at 02:00:00	September 16, 2007 at 02:00:00
Jordan Standard Time	(GMT+2:00) Amman	Last Thursday in March at 00:00:00	Last Friday in September at 01:00:00
Middle East Standard Time	(GMT+02:00) Beirut	Last Sunday in March at 00:00:00	Last Saturday in October at 23:59:59.999
Montevideo Standard Time	(GMT-03:00) Montevideo	First Sunday in October at 02:00:00	Second Sunday in March at 02:00:00
Mountain Standard Time	(GMT-07:00) Mountain Time (US and Canada)	Second Sunday in March at 02:00:00	First Sunday in November at 02:00:00
Mountain Standard Time (Mexico)	(GMT-07:00) Chihuahua, La Paz, Mazatlan	First Sunday in April at 02:00:00	Last Sunday in October at 02:00:00
Myanmar Standard Time	(GMT+06:30) Yangon (Rangoon)	Not applicable	Not applicable
Namibia Standard Time	(GMT+02:00) Windhoek	First Sunday in April at 02:00:00	First Sunday in September at 02:00:00
New Zealand Standard Time	(GMT+12:00) Auckland, Wellington	First Sunday in October at 02:00:00	Third Sunday in March at 03:00:00
Newfoundland Standard Time	(GMT-3:30) Newfoundland	Second Sunday in March at 12:01:00	First Sunday in November at 12:01:00
Pacific SA Standard Time	(GMT-04:00) Santiago	Second Saturday in October at 23:59:59.999	Second Saturday in March at 23:59:59.999
Pacific Standard Time	(GMT-08:00) Pacific Time (US & Canada)	Second Sunday in March at 02:00:00	First Sunday in November at 02:00:00
Pacific Standard Time (Mexico)	(GMT-08:00) Tijuana, Baja California	First Sunday in April at 02:00:00	Last Sunday in October at 02:00:00
SA Pacific Standard Time	(GMT-05:00) Bogota, Lima, Quito, Rio Branco	Not applicable	Not applicable
Sri Lanka Standard Time	(GMT+05:30) Sri Jayawardenepura	Not applicable	Not applicable

For more information about the Microsoft Dynamics CRM 3.0 Update Time Zones Wizard, click the following article number to view the article in the Microsoft Knowledge Base:

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

For more information about Microsoft CRM and DST, click the following article number to view the article in the Microsoft Knowledge Base:

933453 How to update Microsoft Dynamics CRM 3.0 for daylight saving time in 2007

Microsoft Dynamics CRM 3.0 Update Rollup 1

The installation of this update is not dependent on the installation of Microsoft Dynamics CRM 3.0 Update Rollup 1. This update includes some of the fixes that are in Update Rollup 1. But this update does not include all the fixes that are in Update Rollup 1. You can install this update even if you have not installed Update Rollup 1. For more information about Update Rollup 1, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

Additional problems that this update resolves

Microsoft Dynamics CRM 3.0

This update for Microsoft Dynamics CRM 3.0 also resolves the problems that are described in the following Microsoft Knowledge Base articles.

Article number	Article title
894183	Error message when you implement a PreCreate callout event for an entity in Microsoft Dynamics CRM 3.0: "Server was unable to read the request"
909284	The allotment type from a contract template is not used when you create a contract in Microsoft CRM 3.0
910242	You receive error messages when you try to send or promote an e-mail message in Microsoft CRM 3.0
910767	Error message when you try to add a new contract line in a renewed contract in Microsoft Dynamics CRM: "Start date/end date or billing start date/billing end date is invalid"
910836	The Save and Cancel buttons may be missing and sections of the entities form may be inaccessible when you bulk-edit entities records in Microsoft Dynamics CRM 3.0
911022	You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel
911316	Error message when you try to reply to an e-mail message in Microsoft Dynamics CRM: "An error has occurred"
911318	Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: "Problems during load"
911321	The "Leads" dialog box does not show the closed leads that were opened last week or that were opened this week in Microsoft Dynamics CRM 3.0
911322	When you click to select "Opportunities Closing Next Month" in the Opportunities dialog box, the dialog box shows opportunities that have already been closed in Microsoft Dynamics CRM 3.0
911520	E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM
912061	Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0
912208	If you delete the contents of some of the address fields in a Microsoft Dynamics CRM sales order, the fields are not updated in Microsoft Dynamics GP
912252	Error message when you try to delete a contact in Microsoft Dynamics CRM: "An error has occurred in the script on this page"
912324	Error message when you try to create an e-mail message from a template programmatically in Microsoft Dynamics CRM 3.0: "Invalid Xml entity name"
912815	Filter criteria in the Owner field in a custom view are replaced by "Enter a value" after you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0
913179	The PreUpdate callout event does not run after you make a change to an appointment in Microsoft Dynamics CRM
913275	Neither the PreSetState callout event nor the PostSetState callout event is run when a user is disabled in Microsoft Dynamics CRM 3.0
913330	Reporting Services error message when the Service Activity report in Microsoft Dynamics CRM is grouped by week: "SET DATEFIRST 0 is out of range"
913418	An export of marketing list members is not filtered by the current marketing list when you use the "Export to an Excel worksheet" feature in Microsoft Dynamics CRM 3.0
913462	An entities grid is populated slower than you expect when you move to a custom entity in Microsoft Dynamics CRM 3.0
913465	Error message when you try to create an order from a quote in Microsoft Dynamics CRM 3.0: "The Microsoft CRM Server is unavailable"
913468	Error message when you try to start the Microsoft Dynamics CRM 3.0 client for Outlook: "An Error occurred loading Microsoft CRM functionality"
913541	Microsoft Dynamics CRM does not reflect Australian daylight saving time changes for the year 2006
913645	The "Parent Account" and "Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0
913954	Custom fields prevent activities from being closed when you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0
914142	You do not receive a warning message when you close opportunities that have associated active or draft quotes in Microsoft Dynamics CRM
914147	The default value of the Direction property is set to Outgoing in the Fax dialog box after you change it to Incoming in Microsoft Dynamics CRM
914160	Error message when you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0: "The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"
914644	Error message when you try to view the activities for an account in Microsoft Dynamics CRM 3.0: "A SQL Server error occurred"
914799	Error message if you open an appointment in Microsoft Dynamics CRM 3.0: "This lookup can only display one item. Lookup ID = organizer"
915024	Error message when you run a report in the French version of Microsoft Dynamics CRM 3.0: "The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value"
915046	The "DynamicEntity XML" code that you create by using the Opportunity form differs from the "DynamicEntity XML" code that you create by using the "Marketing List" form in Microsoft Dynamics CRM 3.0
915413	An e-mail address is unresolved in the From field on the e-mail activity detail form in Microsoft Dynamics CRM 3.0
915487	Error message when you try to merge records in Microsoft CRM 3.0: "The logged-on user does not have sufficient privileges to perform the requested action"
915722	You experience slower performance than typical in Microsoft Dynamics CRM 3.0 when the MSCRM Stored Procedure Priming job is running
915757	The owner of the activity does not change to your user account when you accept an activity from a queue in Microsoft Dynamics CRM 3.0
915784	Totals in a quote do not print correctly when you use the Quote.dot template in the Microsoft Dynamics CRM client for Outlook
915799	Error message when you use the Copy Database Wizard in SQL Server 2005 to migrate the Microsoft Dynamics CRM 3.0 MSCRM database from SQL Server 2000: "Setting Source Connection (Error)"
915839	Contracts are not shown in the contracts-associated view for the billing account or contact in Microsoft CRM 3.0
916210	Error message when you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products: "An error has occurred. For more information, contact your system administrator. Error code: -2146822366"
916629	Error message when you run a report in the Danish version of Microsoft Dynamics CRM 3.0: "An Unexpected error occurred in Report Processing (rsInternalError)"
916637	Error message in Microsoft Dynamics CRM 3.0 when you perform an advanced find on properties and criteria that contain special characters: "An error has occurred. For more information, contact your system administrator. Error code: Not available"
916770	You cannot export customizations for a custom entity in the Turkish version of Microsoft Dynamics CRM 3.0
917010	Error messages when you try to save or to close an appointment in Microsoft CRM 3.0: "An error has occurred" and "General failure in scheduling engine"
917098	You cannot rename a campaign entity or the entity attributes in Microsoft Dynamics CRM 3.0
917109	No contacts are found if you use the Advanced Find function in Microsoft Dynamics CRM 3.0
917277	You cannot view sent e-mail messages in Microsoft CRM 3.0
917536	The first item in a queue is removed after you click "Refresh Grid" in Microsoft Dynamics CRM 3.0
917545	Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: "An unhandled exception was generated during the execution of the current web request"
917674	The Mappings button is missing in the Relationship dialog box in the Turkish version of Microsoft Dynamics CRM 3.0
917797	The "Notes" tab does not display the title of a note in Microsoft Dynamics CRM 3.0
917822	An activity that has a due date in the past may be found when you search for upcoming activities in Microsoft Dynamics CRM 3.0
917913	The "Delete" button is missing when you open the queues area of the Microsoft Dynamics CRM client for Outlook
918097	Some of the values in the "Created On" property list may be duplicated when you use the Advanced Find feature in Microsoft CRM 3.0 to find an account
918115	Error message when you try to import a customization file in Microsoft Dynamics CRM 3.0: "The selected customization file does not conform to the required customization file schema"
918291	When you export selected customizations in Microsoft Dynamics CRM 3.0, the customizations are not saved
918294	Some letters of the Hungarian alphabet do not appear on the alphabet bar in the Hungarian version of Microsoft Dynamics CRM 3.0
918460	Error message when you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0: "There is a problem communicating with the Microsoft CRM server"
918465	You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0
918745	An e-mail message is incorrectly associated with a marketing campaign in Microsoft Dynamics CRM 3.0 when you send an e-mail message in Outlook
918977	Error message when you try to import an entity in the Turkish version of Microsoft Dynamics CRM 3.0: "Reason for failure is not all instances of entity name are the same"
919008	The records that are associated to a child account do not appear when you set the "Include" option to "This Record Only," to "Related Records," or to "All Affiliated Records" in Microsoft Dynamics CRM 3.0
919177	Error message when you try to open the Mapping tab in Microsoft Dynamics CRM 3.0: "Query Builder Error. No Attribute"
919358	The alphabet bar shows two incorrect letters in the Dutch version of Microsoft Dynamics CRM 3.0
919419	Duplicate queue items are created after you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0
919429	Error message when you try to search for queue items in Microsoft Dynamics CRM 3.0 by using the Advanced Find feature: "The Primary Key is expected when Distinct is set to true"
919480	Entity mappings between the custom entity and the contract entity do not work as expected in Microsoft Dynamics CRM 3.0
919534	Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook
920758	The days appear in the incorrect positions on the day label in the Turkish version of Microsoft Dynamics CRM 3.0
920763	Some columns in a list view show incorrect data values if these columns have similar names in Microsoft Dynamics CRM 3.0
920815	You cannot send an e-mail message from another user account when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0
920859	Error message when you send an e-mail message in Microsoft Dynamics CRM 3.0: "You do not have enough privileges to access the Microsoft CRM Object or perform the requested operation"
921261	The "E-mail via Mail Merge" functionality does not work as expected when you distribute a campaign activity in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
921653	The Microsoft Dynamics CRM client for Outlook stops responding when you promote an e-mail message
921654	A synchronization time value that is set in the Web client of Microsoft Dynamics CRM 3.0 overwrites a synchronization time value that is set in the Microsoft Dynamics CRM 3.0 client for Office Outlook
922530	Error message when you try to create an opportunity from a contact in Microsoft Dynamics CRM 3.0: "The record you are requesting is currently unavailable"
922807	You cannot search for words that are contained in the KeyWords box in the Sales Literature entity when you use the Advanced Find feature in Microsoft Dynamics CRM 3.0
923057	A contact or a lead is not found when you use the Full Name field in the Advanced Search feature in Microsoft Dynamics CRM 3.0
923071	Error message when you go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook: "The data you have entered for one or more fields is too long. The record will be saved in CRM with truncated data"
923074	The Activities list is not sorted in alphabetical order when you use the Regarding column to sort the list in the Web application of Microsoft Dynamics CRM 3.0
923278	The Form Assistant does not show the data when you create a follow-up activity in Microsoft Dynamics CRM 3.0
923281	The client stops responding when you try to go offline or to run the "Synchronize Outlook with CRM" function in Microsoft Dynamics CRM client for Outlook
923387	Error message when you view a report in Microsoft Dynamics CRM 3.0: "System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services."
923818	Changes to the Type of Behavior option in a relationship entity are not saved after you import customizations in Microsoft Dynamics CRM 3.0
923999	The exported customization file does not contain a relationship field even if you set the requirement level to "Business Required" or to "Business Recommended" for this relationship field in Microsoft Dynamics CRM 3.0
924105	You cannot view the related records that are associated with a child account and that are more than one level deep in Microsoft Dynamics CRM 3.0
924309	Changes for Queue and Product records are not reflected after you change those records offline in the Microsoft CRM laptop client for Outlook
924369	Error message when you try to use a customized lookup view in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information, contact your system administrator. Error code: 0x80040248"
924371	Error message when you run a report in Microsoft Dynamics CRM 3.0: "An unexpected error occurred in Report Processing. (rsInternalError)"
924425	The "Available Times" Web page is slowly populated when you click "Find Available Times" on the "Schedule Service Activity" Web page in Microsoft Dynamics CRM 3.0
924454	Error message when you run a solution that sets the state of a request or of a response for an entity in Microsoft Dynamics CRM 3.0: "This method can only be called in the context of web service request"
924879	Deactivated custom entity records are unexpectedly visible in the associated view in Microsoft Dynamics CRM 3.0
925163	The sharing rights of the subordinate record are missing after you merge two records that contain different sharing rights in Microsoft Dynamics CRM 3.0
925233	The value of the "Searchable" property is not imported when you import customizations that contain the "Searchable" property in Microsoft Dynamics CRM 3.0
925437	Error message when you send an e-mail message from the Microsoft Dynamics CRM 3.0 Web client: "Insufficient Permissions"
925505	Microsoft Outlook stops responding when you click a command button on the Microsoft Dynamics CRM toolbar
925532	Error message when you track a Rich Text Format e-mail message in Microsoft Dynamics CRM client for Outlook: "An error occurred promoting this item to Microsoft CRM"
925540	Error message when you try to view the second page of e-mail activities in Microsoft Dynamics CRM 3.0: "Invalid Argument"
926162	The HTML code is displayed instead of certain special characters in the subject line of an e-mail message when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0
926811	Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook
927207	E-mail attachments have incorrect content type declarations when you send an e-mail message to an external address in Microsoft Dynamics CRM
927854	You experience slow performance when you try to load forms in Microsoft Dynamics CRM 3.0
927875	Error message when you try to merge records in Microsoft Dynamics CRM 3.0: "An error has occurred"
928272	Outlook exits unexpectedly when you click "Go Offline" in the Microsoft Dynamics CRM laptop client for Outlook
929082	Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available
929488	Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: "File Upload Failure"

Japanese or Chinese versions of Microsoft Dynamics CRM 3.0

This update for the Japanese or Chinese versions of Microsoft Dynamics CRM 3.0 also resolves the problems that are described in the following Microsoft Knowledge Base articles.

911520	E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM
912153	When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name
912324	Error message when you try to create an e-mail message from a template programmatically in Microsoft Dynamics CRM 3.0: "Invalid Xml entity name"
915757	The owner of the activity does not change to your user account when you accept an activity from a queue in Microsoft Dynamics CRM 3.0
917324	The due time is changed to 12:00 AM when you save a new follow-up task activity in the Form Assistant in Microsoft Dynamics CRM 3.0
918477	The SetFocus function does not appear to work as expected in Microsoft CRM
919152	The OnChange event for a field in a form does not occur as expected when you use the Form Assistant to complete the field in Microsoft Dynamics CRM 3.0
919354	You cannot create follow-up activities from an activity form in Microsoft Dynamics CRM 3.0 after you install hotfix 912153
920763	Some columns in a list view show incorrect data values if these columns have similar names in Microsoft Dynamics CRM 3.0
921290	The focus may remain in the lookup field when you use the Form Assistant to select a value for the lookup field in Microsoft Dynamics CRM 3.0
923387	Error message when you view a report in Microsoft Dynamics CRM 3.0: "System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services."
925874	An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
926811	Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook
929082	Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available
929488	Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: "File Upload Failure"
931270	Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: "Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience"
932984	How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

This update for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers resolves the problems that are described in the following Microsoft Knowledge Base articles.

910242	You receive error messages when you try to send or promote an e-mail message in Microsoft CRM 3.0
910836	The Save and Cancel buttons may be missing and sections of the entities form may be inaccessible when you bulk-edit entities records in Microsoft Dynamics CRM 3.0
911022	You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel
911318	Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: "Problems during load"
911520	E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM
911986	The Subject line of an e-mail activity may contain "&", "<", ">", or """ in Microsoft Dynamics CRM 3.0
912061	Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0
912815	Filter criteria in the Owner field in a custom view are replaced by "Enter a value" after you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0
913418	An export of marketing list members is not filtered by the current marketing list when you use the "Export to an Excel worksheet" feature in Microsoft Dynamics CRM 3.0
913462	An entities grid is populated slower than you expect when you move to a custom entity in Microsoft Dynamics CRM 3.0
913468	Error message when you try to start the Microsoft Dynamics CRM 3.0 client for Outlook: "An Error occurred loading Microsoft CRM functionality"
913645	The "Parent Account" and "Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0
914160	Error message when you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0: "The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"
915046	The "DynamicEntity XML" code that you create by using the Opportunity form differs from the "DynamicEntity XML" code that you create by using the "Marketing List" form in Microsoft Dynamics CRM 3.0
915487	Error message when you try to merge records in Microsoft CRM 3.0: "The logged-on user does not have sufficient privileges to perform the requested action"
916637	Error message in Microsoft Dynamics CRM 3.0 when you perform an advanced find on properties and criteria that contain special characters: "An error has occurred. For more information, contact your system administrator. Error code: Not available"
917822	An activity that has a due date in the past may be found when you search for upcoming activities in Microsoft Dynamics CRM 3.0
918108	Error message when you try to go offline on a laptop client computer that is running Microsoft Dynamics CRM 3.0: "Failed move data for entity"
918115	Error message when you try to import a customization file in Microsoft Dynamics CRM 3.0: "The selected customization file does not conform to the required customization file schema"
918465	You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0
919480	Entity mappings between the custom entity and the contract entity do not work as expected in Microsoft Dynamics CRM 3.0
920135	Error message when you try to import a customization into Microsoft Dynamics CRM 3.0: "The selected customization file does not conform to the required customization file schema"
920815	You cannot send an e-mail message from another user account when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0
920859	Error message when you send an e-mail message in Microsoft Dynamics CRM 3.0: "You do not have enough privileges to access the Microsoft CRM Object or perform the requested operation"
921065	Internet Information Services stops responding on a Microsoft Dynamics CRM 3.0 server
921467	An update to the online Help files for Microsoft CRM 3.0 was released July 5, 2006
921540	Error message after you disconnect a computer that is running Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers: "An error occurred loading Microsoft CRM functionality"
922766	You cannot use a custom application that uses a separate application pool in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
924896	Error message if you try to select a second row in the view editor in the Advanced Find feature or in the Customization feature in Microsoft Dynamics CRM 3.0: "Permission denied"
925539	You cannot use the offline data of the Microsoft Dynamics CRM Laptop Client for Outlook after you lose the network connection
926811	Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook
929082	Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available
929488	Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: "File Upload Failure"
931270	Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: "Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience"
932984	How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

REFERENCES

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm crm30 crm3.0

Keywords: kbpubtypekc kbqfe kbinfo kbmbsmigrate KB925874

Microsoft KB Archive/925874

Contents