Microsoft KB Archive/925713

Knowledge Base

Error message when you open a Web page that uses Excel Web Access in SharePoint Server 2007: "You do not have permissions to open this file on Excel Services" or "Excel cannot load the workbook that you requested"

Article ID: 925713

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office SharePoint Server 2007

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SYMPTOMS

You open a Web page that uses Excel Web Access in Microsoft Office SharePoint Server 2007. If Excel Web Access uses a file from a UNC path that is in a trusted location, the file does not open.

Additionally, you receive one of the following error messages:

You do not have permissions to open this file on Excel Services. Make sure that the file is in an Excel Services trusted location and that you have access to the file.

Excel Services cannot load the workbook that you requested.

WORKAROUND

To work around this issue, use one or more of the following methods, as appropriate for your situation:

• Make sure that the location type for the trusted location is in UNC format.
• Make sure that the file access method on the server is set to process account.
• Make sure that the account that is running Excel Services has permissions to access the UNC share.

Additional query words: excel2007 excel2k7 excel12 xl2007 xl2k7 xl12 sharepointserver2007 sharepointserver2k7 sharepointserver12 sps2007 sps2k7 sps12 moss2007 moss2k7 moss12 xlservices excelservices ecs ewa excel web access web part

Keywords: kberrmsg kbtshoot kbprb kbopenfile kbexpertisebeginner KB925713

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