Article ID: 925681
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMS
When you try to download a file from the Internet by using Microsoft Internet Explorer in Microsoft Windows XP, the download stops responding and then times out. The problem occurs when you use a USB modem that has a data transfer speed that is faster than or equal to 240 kilobits per second (Kbps).
CAUSE
The problem occurs because of a limitation in the current USB modem driver (Usbser.sys).
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Usbser.sys | 5.1.2600.3020 | 25,728 | 23-Oct-2006 | 11:14 | x86 |
WORKAROUND
To work around this problem, set the USB modem transfer speed to a slower speed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinxppresp3fix kbfix kbhotfixserver kbqfe kbprb kbexpertisebeginner KB925681
