Article ID: 925511
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
You experience slow TCP/IP performance and long data transfer delay times on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows XP Professional x64 Edition-based computer. This behavior causes some time-critical applications to fail. Additionally, other users take a long time to log on to the domain. This problem occurs if the following conditions are true:
- The network has a long latency period.
- High-bandwidth data is being transferred over the network.
CAUSE
This problem occurs because the Tcpip.sys driver incorrectly sends a network packet when the receive window of another computer is full.
RESOLUTION
Hotfix information for Windows Server 2003
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
There are no prerequisites.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tcpip.sys | 5.2.3790.603 | 318,464 | 18-Oct-2006 | 11:23 | x86 |
Windows Server 2003 with Service Pack 1, x86 version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tcpip.sys | 5.2.3790.2954 | 387,072 | 12-Jun-2007 | 12:07 | x86 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tcpip.sys | 5.2.3790.603 | 977,920 | 17-Oct-2006 | 23:14 | IA-64 |
Windows Server 2003 with Service Pack 1, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tcpip.sys | 5.2.3790.2954 | 1,284,096 | 12-Jun-2007 | 21:18 | IA-64 |
Windows Server 2003, x64 version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tcpip.sys | 5.2.3790.2954 | 813,568 | 12-Jun-2007 | 21:18 | x64 |
Hotfix information for Windows XP
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
There are no prerequisites.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x64 version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tcpip.sys | 5.2.3790.2954 | 813,568 | 12-Jun-2007 | 21:18 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbqfe kbexpertiseinter kbhotfixserver KB925511
