Article ID: 924896
Article Last Modified on 10/2/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
- Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
SYMPTOMS
In Microsoft Dynamics CRM 3.0, if you try to select a second row in the view editor that is in the Advanced Find feature or in the Customization feature, you receive the following script error message:
CAUSE
This problem may occur after you install the MS06-042 cumulative security update for Microsoft Internet Explorer.
For more information about the MS06-042 cumulative security update for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
918899 MS06-042: Cumulative security update for Internet Explorer
RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
Japanese version and Chinese version of Microsoft Dynamics CRM 3.0
Hotfix information
If you use the Japanese version or the Chinese version of Microsoft Dynamics CRM 3.0, a supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Dynamics CRM client for Outlook
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Popupmenu.js | Not Applicable | 5,048 | 12-Sep-2007 | 18:00 |
Microsoft Dynamics CRM client for Outlook Compatibility Update
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| V3icclientpatch30.msp | Not Applicable | 28,160 | 12-Sep-2007 | 19:47 |
| Popupmenu.js | Not Applicable | 5,048 | 12-Sep-2007 | 18:02 |
Microsoft Dynamics CRM server
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Popupmenu.js | Not Applicable | 5,048 | 12-Sep-2007 | 17:57 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 2 and Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Additional query words: crm3 crm30 crm3.0
Keywords: kberrmsg kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB924896
