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= <span id="KB924877"></span>PMail.exe cannot receive some e-mail messages, and PMail.exe may fail and then close on a Windows CE .NET 4.2-based device =<br />
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Article ID: 924877<br />
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Article Last Modified on 9/28/2006<br />
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APPLIES TO<br /><br />
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* Microsoft Windows CE .NET 4.2<br />
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<div class="symptoms_section"><br />
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== SYMPTOMS ==<br />
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On a Microsoft Windows CE .NET 4.2-based device, the PMail e-mail application (Pmail.exe) cannot receive some e-mail messages. Additionally, Pmail.exe may fail and then close. When you experience this problem, you may receive the following error message:<br />
<div class="errormessage"><br />
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Critical failure has occurred.<br /><br />
To preserve the integrity of your data, Inbox will exit when you tap<br /><br />
OK<br />
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</div><br />
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<div class="cause_section"><br />
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== CAUSE ==<br />
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This problem occurs because Pmail.exe tries to parse an e-mail message and the e-mail message contains a second instance of a double-header field that is extended to a second line.<br />
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<div class="resolution_section"><br />
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== RESOLUTION ==<br />
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=== Software update information ===<br />
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A supported software update is now available from Microsoft as Windows CE .NET 4.2 Platform Builder Monthly Update (September 2006). You can confirm this by scrolling to the &quot;File information&quot; section of this article. The package file name contains the product version, date, Knowledge Base article number, and processor type. The package file name format is:<br />
<div class="indent"><br />
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''Product version-yymmdd-kbnnnnnn-processor type''<br />
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For example: Wincepb50-060503-kb917590-armv4i.msi is the ARMV4i Windows CE 5.0 Platform Builder fix that is documented in KB article 917590 and that is contained in the May 2006 monthly update. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:<br />
<div class="indent"><br />
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[[../837392|837392]] How to locate core operating system fixes for Microsoft Windows CE Platform Builder products<br />
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</div><br />
==== Prerequisites ====<br />
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This software update is supported only if all previously issued software updates for this product have also been applied.<br />
==== Restart requirement ====<br />
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After you apply this software update, you must perform a clean build of the whole operating system. To clean the operating system, click '''Clean''' on the '''Build''' menu. To build the operating system, click '''Build Platform''' on the '''Build''' menu. You do not have to restart the computer after you apply this software update.<br />
==== Software update replacement information ====<br />
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This software update does not replace any other software updates.<br />
==== File information ====<br />
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The English version of this software update package has the file attributes or the later file attributes that are listed in the following table.<br />
{|<br />
! File name<br />
! File size<br />
! Date<br />
! Time<br />
|-<br />
| Wincepb42-060920-kb924877-armv4.msi<br />
| 7,690,240<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-armv4i.msi<br />
| 7,690,240<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-mipsii.msi<br />
| 7,711,744<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-mipsii_fp.msi<br />
| 7,712,256<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-mipsiv.msi<br />
| 7,716,352<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-mipsiv_fp.msi<br />
| 7,716,352<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-sh3.msi<br />
| 7,664,128<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-sh4.msi<br />
| 7,663,104<br />
| 20-Sep-2006<br />
| 20:39<br />
|-<br />
| Wincepb42-060920-kb924877-x86.msi<br />
| 7,637,504<br />
| 20-Sep-2006<br />
| 20:39<br />
|}<br />
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The English version of this software update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the '''Time Zone''' tab in the Date and Time item in Control Panel.<br />
{|<br />
! File name<br />
! File size<br />
! Date<br />
! Time<br />
! Path<br />
|-<br />
| Windows ce .net 4.2_update_kb924877.htm<br />
| 7,541<br />
| 20-Sep-2006<br />
| 19:56<br />
| 060920_kb924877<br />
|-<br />
| Smtp.lib<br />
| 479,116<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\Armv4\Debug<br />
|-<br />
| Smtp.lib<br />
| 412,616<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\Armv4\Retail<br />
|-<br />
| Smtp.lib<br />
| 479,668<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\Armv4i\Debug<br />
|-<br />
| Smtp.lib<br />
| 413,336<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\Armv4i\Retail<br />
|-<br />
| Smtp.lib<br />
| 482,292<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsii\Debug<br />
|-<br />
| Smtp.lib<br />
| 429,144<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\Mipsii\Retail<br />
|-<br />
| Smtp.lib<br />
| 482,370<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsii_fp\Debug<br />
|-<br />
| Smtp.lib<br />
| 429,196<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsii_fp\Retail<br />
|-<br />
| Smtp.lib<br />
| 490,284<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsiv\Debug<br />
|-<br />
| Smtp.lib<br />
| 434,740<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsiv\Retail<br />
|-<br />
| Smtp.lib<br />
| 490,360<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsiv_fp\Debug<br />
|-<br />
| Smtp.lib<br />
| 434,794<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Mipsiv_fp\Retail<br />
|-<br />
| Smtp.lib<br />
| 425,542<br />
| 31-Aug-2006<br />
| 20:11<br />
| Public\Wceappsfe\Oak\Lib\Sh3\Debug<br />
|-<br />
| Smtp.lib<br />
| 382,542<br />
| 31-Aug-2006<br />
| 20:10<br />
| Public\Wceappsfe\Oak\Lib\Sh3\Retail<br />
|-<br />
| Smtp.lib<br />
| 425,468<br />
| 31-Aug-2006<br />
| 20:11<br />
| Public\Wceappsfe\Oak\Lib\Sh4\Debug<br />
|-<br />
| Smtp.lib<br />
| 381,964<br />
| 31-Aug-2006<br />
| 20:11<br />
| Public\Wceappsfe\Oak\Lib\Sh4\Retail<br />
|-<br />
| Smtp.lib<br />
| 418,006<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\X86\Debug<br />
|-<br />
| Smtp.lib<br />
| 366,058<br />
| 31-Aug-2006<br />
| 20:09<br />
| Public\Wceappsfe\Oak\Lib\X86\Retail<br />
|}<br />
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<div class="status_section"><br />
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== STATUS ==<br />
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.<br />
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Keywords: kbpubtypekc kbqfe kbfix kbbug KB924877<br />
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