Microsoft KB Archive/924738

Knowledge Base

Error message when you try to open a wizard in Access 2007: "This feature isn’t installed, or has been disabled"

Article ID: 924738

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office Access 2007

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SYMPTOMS

You enable the Disable all macros except digitally signed macros option in the Macro Settings pane of the Trust Center Settings and the Disable all Trusted Locations option in the Trusted Locations pane in Microsoft Office Access 2007. When you try to open any wizard, you receive the following error message:

This feature isn’t installed, or has been disabled.

To install this feature, rerun the Microsoft Office Access or Microsoft Office Setup program or, if you’re using a third-party add-in, reinstall the add-in. To reenable this wizard, click About Microsoft Office Access on the Help menu, and then click the Disabled Items button to view a list of addins which you can enable.

Note The Help menu no longer exists in Access 2007.

CAUSE

This problem occurs because the Trust Center security settings disable the wizards in Access 2007.

WORKAROUND

To work around this problem, do not use the Disable all Trusted Locations option together with the Disable all macros except digitally signed macros option in the Trust Center Settings. To do this, follow these steps:

1. Click the File icon, and then click Access Options.
2. Click Trust Center in the left pane, and then click Trust Center Settings.
3. Click Trusted Locations in the left pane, click to clear the Disable all Trusted Locations, only files signed by Trusted Publishers will be trusted check box, and then click OK two times.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Steps to reproduce the problem

1. Create a new database in Access 2007.
2. Click the File icon, and then click Access Options.
3. Click Trust Center in the left pane, and then click Trust Center Settings.
4. Click Macro Settings in the left pane, and then enable the Disable all macros except digitally signed macros option.
5. Click Trusted Locations in the left pane, click to select the Disable all Trusted Locations, only files signed by Trusted Publishers will be trusted check box, and then click OK two times.
6. On the Create tab, click Report Wizard.

Additional query words: AC2007 ACC2007 Access2007

Keywords: kberrmsg kbtshoot kbbug kbprb kbwizard kbexpertiseinter KB924738

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