Microsoft KB Archive/924467

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Only the headers are downloaded to the folders on which you selected the "Download the complete item including the attachments" option in Outlook 2007

Article ID: 924467

Article Last Modified on 4/25/2007



APPLIES TO

  • Microsoft Office Outlook 2007




SYMPTOMS

Consider the following scenario. You configure the Offline Folder file (.ost) in Microsoft Office Outlook 2007. Then, you select the Download headers only option on some of the folders in the Offline Folder file. Additionally, you select the Download complete item including attachments option on some of the folders in the Offline Folder file. Then, you use the Clear Offline Items command.

In this scenario, when you synchronize the folders in the Offline Folder file, only the headers are downloaded to the folders on which you selected the Download the complete item including the attachments option.

CAUSE

This issue occurs because the Clear Offline Items command clears the Download complete item including attachments option from the folders on which this option was selected. By default, all folders download the headers only.

WORKAROUND

To work around this issue, use the Clear Offline Items command before you select the Download complete item including attachments option on the folders.


Additional query words: outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12

Keywords: kbtshoot kbstore kbexpertisebeginner kbprb KB924467