Article ID: 924459
Article Last Modified on 10/15/2007
APPLIES TO
- Microsoft Office Professional Plus 2007
- Microsoft Office Enterprise 2007
- Microsoft Office Ultimate 2007
- Microsoft Office Professional 2007
- Microsoft Office Standard 2007
- Microsoft Office Home and Student 2007
- Microsoft Office Basic 2007
SYMPTOMS
When you try to install a 2007 Microsoft Office program, the program is not installed. Additionally, you receive one of the following error messages, depending on the version of Microsoft Windows that you are running:
Microsoft Windows XP and Microsoft Windows XP Service Pack 1 (SP1)
Microsoft Windows 2000
Microsoft Windows NT 4.0
Microsoft Windows 98 or Microsoft Windows Millenium Edition
or
CAUSE
This issue may occur when you try to install a 2007 Office program on a computer that is running any of the following Microsoft Windows operating systems:
- Microsoft Windows XP Service Pack 1 or earlier versions
- Microsoft Windows Server 2003 (the original release version)
- Microsoft Windows 2000 Server
- Microsoft Windows NT 4.0 or earlier versions
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition or earlier versions
- Microsoft Windows 95
- Any other operating system that is not supported
RESOLUTION
To resolve this issue, install the 2007 Office program on a computer that is running one of the following Microsoft Windows operating systems:
- Microsoft Windows Vista
- Microsoft Windows XP Service Pack 2 or later versions
- Microsoft Windows Server 2003 Service Pack 1 or later versions
MORE INFORMATION
For more information about Windows XP Service Pack 2 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
For more information about Windows Server 2003 Service Pack 1 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Additional query words: office2007 office2k7 office12 off2007 off2k7 off12
Keywords: kberrmsg kbtshoot kbsetup kbprb kbexpertisebeginner KB924459