Microsoft KB Archive/924459

Knowledge Base

Error message when you try to install a 2007 Office program: "Setup is unable to proceed"

Article ID: 924459

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office Professional Plus 2007
• Microsoft Office Enterprise 2007
• Microsoft Office Ultimate 2007
• Microsoft Office Professional 2007
• Microsoft Office Standard 2007
• Microsoft Office Home and Student 2007
• Microsoft Office Basic 2007

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SYMPTOMS

When you try to install a 2007 Microsoft Office program, the program is not installed. Additionally, you receive one of the following error messages, depending on the version of Microsoft Windows that you are running:

Microsoft Windows XP and Microsoft Windows XP Service Pack 1 (SP1)

Setup is unable to proceed due to the following error(s):
To install and use this product on a computer, the computer must run at least Microsoft Windows XP Service Pack 2 (SP2). To install and use this product on a server computer, the server must run at least Microsoft Windows Server 2003 Service Pack 1 (SP1).
Correct the issue(s) listed above and re-run setup.

Microsoft Windows 2000

Error
The specified program requires a newer version of Windows.

Microsoft Windows NT 4.0

Setup.exe - Entry Point Not Found
The procedure entry point CheckTokenMembership could not be located in the dynamic link library ADVAPI32.dll.

Microsoft Windows 98 or Microsoft Windows Millenium Edition

Error Starting Program - A required .DLL file, DBHHELP.DLL, was not found.

or

Error The specified program requires a newer version of Windows.

CAUSE

This issue may occur when you try to install a 2007 Office program on a computer that is running any of the following Microsoft Windows operating systems:

• Microsoft Windows XP Service Pack 1 or earlier versions
• Microsoft Windows Server 2003 (the original release version)
• Microsoft Windows 2000 Server
• Microsoft Windows NT 4.0 or earlier versions
• Microsoft Windows Millennium Edition
• Microsoft Windows 98 Second Edition or earlier versions
• Microsoft Windows 95
• Any other operating system that is not supported

RESOLUTION

To resolve this issue, install the 2007 Office program on a computer that is running one of the following Microsoft Windows operating systems:

• Microsoft Windows Vista
• Microsoft Windows XP Service Pack 2 or later versions
• Microsoft Windows Server 2003 Service Pack 1 or later versions

MORE INFORMATION

For more information about Windows XP Service Pack 2 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

For more information about Windows Server 2003 Service Pack 1 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Additional query words: office2007 office2k7 office12 off2007 off2k7 off12

Keywords: kberrmsg kbtshoot kbsetup kbprb kbexpertisebeginner KB924459

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