Article ID: 924256
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support
RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.
SYMPTOMS
Outlook client is unable to download the OAB.
ERROR MESSAGE (If applicable):
ENVIRONMENT:
Exchange Server 2003 Service Pack 1
Windows Server 2003 Service Pack 1
CAUSE
We discovered an incorrect configuration with the problem users. These users actually had two user accounts in the same AD forest - a disabled mailbox-enabled user account in the domain where Exchange was installed, and their enabled account in a different domain. This enabled account was set as the Associated External Account on the disabled account.
RESOLUTION
We disconnected the mailbox from the disabled account and connected it to the enabled account.
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Keywords: kbprb kbtshoot kbrapidpub KB924256
