Article ID: 924201
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support
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SYMPTOMS
Install Exchange 2003 on a new server in a mixed Exchange 5.5/Exchange 2003 site. The Exchange 5.5 service account specified is an account in a trusted (2 way trust) NT domain. The account logged in during the install is a Domain Admin and Exchange Full Administrator from the Active Directory domain. The AD account and the NT account have the same account name (and in this case, the same password).
Setup fails during the "creating system attendant object" phase. The following pop-up error is seen:
The following error appears in the ExchangeServerSetupProgress.log file on the C drive:
[00:00:35] Creating system attendant object
[00:00:35] Entering
CAtomSystemAttendant::ScCreateServerLevelSystemAttendantObject
[00:00:39] szLookupServer = 'ADDomainController', m_strName =
'5.5ServiceAccountName', m_strDomain = '5.5ServiceAccountDomain'
CTrustee::ScLookupSid (f:\titanium\admin\src\libs\logic\security2.cxx:916)
Error code 0XC0070005 (5): Access is denied.
CAUSE
The AD account used to install Exchange (account used to log onto the new Exchange 2003 server) has the same account name as the Windows NT account selected as the Exchange 5.5 admin account during the install.
Note In this install, the 5.5 service account is automatically selected for you and is not editable during setup.
RESOLUTION
Choose a different account to log onto the new Exchange Server and run the install. Ensure the account is a Domain Admin, Exchange full Administrator and a member of the administrators group in the NT domain.
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Keywords: kbprb kbtshoot kbrapidpub KB924201
