Article ID: 924159
Article Last Modified on 2/7/2007
APPLIES TO
- Microsoft Office Outlook 2003
SYMPTOMS
When you open an e-mail message in Microsoft Office Outlook 2003, the body of the message may appear to be blank.
CAUSE
This problem may occur when the following conditions are true:
- The message format of the e-mail message is Plain Text.
- You open the e-mail message from a personal folders (.pst) file.
- The .pst file was created in Microsoft Outlook 2000.
RESOLUTION
To resolve this issue, install Microsoft Office 2003 Service Pack 2. For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
887616 Description of Office 2003 Service Pack 2
After you install Office 2003 Service Pack 2, messages that were affected by this problem appear correctly in Outlook 2003.
Note Messages that are affected by this problem appear correctly in Outlook 2000.
MORE INFORMATION
For more information about the Outlook 2003 issues that Office 2003 Service Pack 2 fixes, click the following article number to view the article in the Microsoft Knowledge Base:
906451 Issues that are fixed in Outlook 2003 by Office 2003 Service Pack 2
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbtshoot kbbug kbfix kbpubtypekc kbprb KB924159
