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Knowledge Base

FIX: The Microsoft Distributed Transaction Coordinator may crash, and the following error message is logged in the system event log: "The MS DTC Transaction Manager is in an inconsistent state and cannot proceed"

Article ID: 923871

Article Last Modified on 4/20/2007

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Server
Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Web Edition

SYMPTOMS

The Microsoft Distributed Transaction Coordinator (MSDTC) may crash. Additionally, Event ID 4169 is logged in the system event log. The error message resembles to the following:

Application    01/03/2006 10:37
Error   4169
MSDTC   TM  ComputerName
The MS DTC Transaction Manager is in an inconsistent state and cannot proceed. 
Please contact 
Microsoft Product Support. \r\n(State address = 0x7c0cb784)\r\nFile: 
d:\nt\com\complus\dtc\dtc\tm\inc\TMSupTem.H, Line: ErrorNumber.\r\nVersion: 
5.2.3790.397\n\r\n + 0x7ffe0304\r\n

Note The error number in this error message differs depending on the operating system.

Many in-doubt transactions and many existing transactions stop responding. In this case, Microsoft SQL Server-based applications or Microsoft COM+-based applications may keep waiting indefinitely for the transaction to finish.

This problem frequently occurs when the MSDTC is used together with BEA WebLogic Server to perform a transaction under stress conditions. However, this problem is not limited to BEA WebLogic Server. Other servers that use XA transactions in a similar scenario may experience the same problem.

CAUSE

This problem occurs because the MSDTC enters an inconsistent state. If the MSDTC receives an unauthorized set of XA commands, the MSDTC may enter an inconsistent state. Additionally, the MSDTC may enter an inconsistent state if an internal race condition occurs.

RESOLUTION

To resolve this problem, you must install a COM+ rollup package.

Microsoft Windows 2000

Install the Windows 2000 Post-Service Pack 4 COM+ 1.0 Hotfix Rollup Package 37. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922667 Availability of Windows 2000 Post-Service Pack 4 COM+ 1.0 Hotfix Rollup Package 37

Microsoft Windows Server 2003

Install the Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 10. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

924729 Availability of the Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 10

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbhotfixserver kbqfe kbpubtypekc KB923871

Microsoft KB Archive/923871

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