Article ID: 923687
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Host Integration Server 2004 Standard Edition
- Microsoft Host Integration Server 2004 Enterprise Edition
SYMPTOMS
When you try to configure a Microsoft Host Integration Server 2004 client, the Configuration Wizard (Configframework.exe) returns the following error message:
This problem may occur if the following conditions are true:
- The Host Integration Server 2004 client is installed by using a software installation application.
- The software installation application runs by using the Network Service account.
CAUSE
This problem occurs because the Configuration Wizard tries to add the local computer account to the HIS Administrators local group when the Configuration Wizard is run using by the Network Service account. The Configuration Wizard cannot add the local computer account to the HIS Administrators local group. Therefore, the Host Integration Server 2004 client configuration fails with the error that is described in the “Symptoms” section.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Hisconfig.dll | 6.0.2042.0 | 163,328 | 07-Aug-2006 | 19:20 | x86 |
WORKAROUND
To work around this problem, run the Configuration Wizard to configure a Host Integration Server 2004 client. To do this, log on to the computer that is running Host Integration Server 2004 by using a regular Microsoft Windows user account.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
After you apply this hotfix, the Configuration Wizard can successfully configure a Host Integration Server 2004 client when the Network Service account starts the ConfigFrameWork.exe file. To apply this hotfix, follow these steps:
- Create a share, and then copy the Host Integration Server 2004 installation files to the share.
- In the \MSI\Client\PFiles\system folder, replace the HISConfig.dll file and the HISConfig.pdb file by using the updated files from this hotfix.
Note You can also copy these two files in the \MSI\Server\PFiles\system directory to replace the files for Host Integration Server 2004 server installations.
- Install the Host Integration Server 2004 client from the network share that you created in step 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kberrmsg kbfix kbqfe kbpubtypekc kbhotfixserver KB923687
