Microsoft KB Archive/923184

Knowledge Base

Error message when you try to create labels in Word 2007: "There is a problem with the label information you are trying to use"

Article ID: 923184

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office Word 2007

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SYMPTOMS

When you try to create a label in Microsoft Office Word 2007, you receive the following error message:

There is a problem with the label information you are trying to use. You may be able to correct the problem by repairing Office or by reinstalling the label information.

CAUSE

This issue may occur if there is a problem with the label information files. The label information files are .xml files that are saved in the following folder:

drive:\Program Files\Microsoft Office\Office12\Pagesize

This issue may occur if any one or more of the following conditions are true:

• The .xml label information files were damaged.
• The .xml label information files were incorrectly modified.
• A new label information file was added. However, there is a problem with the .xml file.

RESOLUTION

To resolve this issue, repair your installation of Word 2007 or of Microsoft Office 2007. To do this, follow these steps:

1. In Windows Explorer, locate the following folder:

   drive:\Program Files\Microsoft Office\Office12\Pagesize

2. Right-click the Pagesize folder, click Rename, type a new name for the folder, such as Old_Pagesize, and then press ENTER.
3. Click Start, click Control Panel, and then click Add or Remove Programs.
4. In the list of currently installed programs, click either Microsoft Office Word 2007 or Microsoft Office edition 2007.
5. Click Change.
6. In the Setup program, click Repair, and then click Next.

Additional query words: word2007 word2k7 word12 wd2007 wd2k7 wd12

Keywords: kberrmsg kbtshoot kbmerge kbprb kbexpertisebeginner KB923184

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