Article ID: 923160
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
On a Microsoft Windows Server 2003-based computer, the Svchost.exe process that hosts the remote procedure call (RPC) service may consume excessive CPU resources. This issue occurs when you use the Backup utility (Ntbackup.exe) to perform a backup.
In this situation, the following event is logged in the System log:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 10
Date: <DATE>
Time:
User: N/A
Computer: <COMPUTER>
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. Most likely the CPU is under heavy load. [0x80080005]
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer. For more information about how to obtain the latest service pack for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntmssvc.dll | 5.2.3790.2759 | 465,408 | 28-Jul-2006 | 12:21 | x86 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntmssvc.dll | 5.2.3790.2759 | 1,378,304 | 27-Jul-2006 | 22:52 | IA-64 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntmssvc.dll | 5.2.3790.2759 | 794,112 | 27-Jul-2006 | 22:54 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: svchost spike cpu
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB923160
