Microsoft KB Archive/923071

Knowledge Base

Error message when you go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook: "The data you have entered for one or more fields is too long. The record will be saved in CRM with truncated data"

Article ID: 923071

Article Last Modified on 11/28/2007

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APPLIES TO

• Microsoft CRM client for Microsoft Office Outlook, when used with:
  • Microsoft Dynamics CRM 3.0
• Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0.

• You customize the Task entity to increase the field length of the description field.
  

Note The default field length of the description field is 2000 characters.

• You create a task activity that has data in the description field.
• The data in the description field has more than 2000 characters but fewer than the number that you set when you customized the Task entity.
• You go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook.

In this scenario, you receive the following error message during the offline process:

The data you have entered for one or more fields is too long. The record will be saved in CRM with truncated data.

Also, when you view the task activity in Microsoft Dynamics CRM, the data in the description field is truncated.

Note This problem also occurs when you customize the Task entity to increase the field length of the body field.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

The field lengths in the Microsoft Dynamics CRM 3.0 laptop client for Outlook are hard-coded in the CRMADDIN file. This hotfix increases the hard-coded value from 2000 characters to 5000 characters.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbscrm40no kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB923071

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