Article ID: 922529
Article Last Modified on 3/26/2007
APPLIES TO
- Microsoft Windows Server 2003 Service Pack 1, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
Consider the following scenario. You have a computer that is running Microsoft Windows Server 2003 with Service Pack 1 (SP1). The computer has many volumes. Additionally, multiple minifilters are installed on the computer. In this scenario, when you start the computer, the computer stops responding.
CAUSE
This problem occurs because of a timing issue in which the Mountmgr.sys driver causes a deadlock condition to occur when the volumes come online.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must be running Windows Server 2003 with SP1 to install this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mountmgr.sys | 5.2.3790.2741 | 46,592 | 06-Jul-2006 | 09:32 | x86 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mountmgr.sys | 5.2.3790.2741 | 72,192 | 06-Jul-2006 | 14:10 | x64 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mountmgr.sys | 5.2.3790.2741 | 155,648 | 06-Jul-2006 | 14:11 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.
MORE INFORMATION
Minifilters are file system filters that Filter Manager (Filtmgr.sys) manages. For more information about terminology that Microsoft uses to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: win2k3
Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB922529
