Article ID: 922297
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
SYMPTOMS
Consider the following scenario:
- You connect to a Terminal Services session from a Microsoft Windows-based client.
- The Terminal Services session is running on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer.
- You access redirected local hard disk drives and the folders on these drives on the Windows Server 2003 SP1-based computer.
In this scenario, you may experience a significant delay. The delay may occur more frequently when you have a slow network connection.
CAUSE
This problem occurs because of a fault in the Explorer shell that is introduced in Windows Server 2003 SP1.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must install this hotfix on a Windows Server 2003 SP1-based computer that is running Terminal Services.
Note x64-based versions of Windows Server 2003 include SP1.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Shell32.dll | 6.0.3790.2767 | 8,384,512 | 09-Aug-2006 | 05:29 | x86 | SP1 | SP1QFE |
| W03a2409.dll | 5.2.3790.2767 | 27,136 | 08-Aug-2006 | 10:39 | x86 | SP1 | SP1QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Shell32.dll | 6.0.3790.2767 | 13,240,320 | 08-Aug-2006 | 17:19 | IA-64 | SP1 | SP1QFE |
| W03a2409.dll | 5.2.3790.2767 | 26,112 | 08-Aug-2006 | 17:19 | IA-64 | SP1 | SP1QFE |
| Wshell32.dll | 6.0.3790.2767 | 8,384,512 | 08-Aug-2006 | 17:19 | x86 | SP1 | WOW |
| Ww03a2409.dll | 5.2.3790.2767 | 27,136 | 08-Aug-2006 | 17:19 | x86 | SP1 | WOW |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Shell32.dll | 6.0.3790.2767 | 10,503,168 | 08-Aug-2006 | 17:19 | x64 | SP1 | SP1QFE |
| W03a2409.dll | 5.2.3790.2767 | 27,648 | 08-Aug-2006 | 17:19 | x64 | SP1 | SP1QFE |
| Wshell32.dll | 6.0.3790.2767 | 8,384,512 | 08-Aug-2006 | 17:19 | x86 | SP1 | WOW |
| Ww03a2409.dll | 5.2.3790.2767 | 27,136 | 08-Aug-2006 | 17:19 | x86 | SP1 | WOW |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
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