Article ID: 921467
Article Last Modified on 8/18/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
INTRODUCTION
Microsoft has released an update to the online Help files for Microsoft Dynamics CRM 3.0. The update was released July 5, 2006. This article describes the update.
MORE INFORMATION
Update information
To download this update, visit the following Microsoft Web site:
Installation information
You can install this update on a computer that is running any of the programs that are listed in the following table.
| Program | Update |
| Microsoft Dynamics CRM 3.0 Professional Edition | CRM3.0-KB921467-Server-ENU.exe |
| Microsoft Dynamics CRM 3.0 Small Business Edition | CRM3.0-KB921467-Server-ENU.exe |
| Microsoft Dynamics CRM 3.0 Professional Edition laptop client for Microsoft Office Outlook | CRM3.0-KB921467-Client-ENU.exe |
| Microsoft Dynamics CRM 3.0 Small Business Edition laptop client for Microsoft Office Outlook | CRM3.0-KB921467-Client-ENU.exe |
| Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers | CRM3.0PE-KB921467-Server-ENU.exe |
| Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers laptop client for Microsoft Office Outlook | CRM3.0PE-KB921467-Client-ENU.exe |
If Microsoft Dynamics CRM 3.0 is not installed on the computer, use the following version of the update. This version is useful for previewing a stand-alone version of the update before you install the update.
MSCRM3.0-u3a-Standalone_Help_ENU.exe
Notes
- The laptop client version of this update must be installed by a user who is a member of the local administrator's group on the computer.
- The server version of this update must be installed by a user who is a member of the local administrator's group on the Microsoft CRM server.
- You do not have to install this update on a computer that is running the desktop version of the Microsoft Dynamics CRM client for Microsoft Office Outlook. This is because the desktop client uses the online Help files on the Microsoft Dynamics CRM 3.0 server.
- Anyone can install the stand-alone version of this update.
Prerequisites
There are no prerequisites to install this update.
Restart requirement
You do not have to restart the computer after you install this update.
Temporary Internet files
All Microsoft CRM users must delete the files in the Temporary Internet Files folder. Users must take this action to make sure that they see the updated online Help files and not a previous Help page from their cache.
Note If you are the administrator of the Microsoft CRM server on which this update has been installed, you must inform the users to delete the files in the Temporary Internet Files folder.
To delete the files in the Temporary Internet Files folder, follow these steps:
- Start Microsoft Internet Explorer.
- On the Tools menu, click Internet Options.
- On the General tab, click Delete Files.
- In the Delete Files dialog box, click to select the Delete all offline content check box, and then click OK.
Removal information
To remove this update, use Add or Remove Programs item in Control Panel.
Note To remove the online Help files from a computer that does not have Microsoft Dynamics CRM 3.0 installed, delete the folder to which the update files were extracted.
System administrators can use the Spunist.exe utility to remove this update. The Spuninst.exe tool is located in the following folder:
%Windir%\$NTUninstallKB921467$\Spuninst
For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
File information
After the update is installed, the English version of this update has the file attributes, or a later version of the file attributes, that are listed in the following tables.
Server version of the update
| File name | File size | Date |
|---|---|---|
| Help_toc.xml | 66,733 | 09-Jun-2006 |
After the update is installed, there are 374 changed files and 24 new files installed. All these files are dated 20-Jun-2006.
Note These files are installed in the Help\PRO and Help\SBE folders on the Microsoft CRM Web site. If a previous online Help update has been installed, this hotfix will overwrite only changed files. Therefore, fewer files will be updated and added.
Client version of the update
| File name | File size | Date |
|---|---|---|
| Help_toc.xml | 66,733 | 09-Jun-2006 |
After the update is installed, there are 505 files installed in the Contents folder for the Professional Edition.
After the update is installed, there are 374 changed files and 24 new files installed for the Small Business Edition. All these files are dated 20-Jun-2006.
Note These files are installed in the Help\PRO and Help\SBE folders on the Microsoft Dynamics CRM laptop client for Outlook. If a previous help update has been installed, this hotfix will overwrite only changed files. Therefore, fewer files will be updated and added.
Stand-alone version of the update
| File name | File size | Date |
|---|---|---|
| Default.htm | 560 | 07-Jun-2006 |
| Toc.htm | 40,887 | 09-Jun-2006 |
| Copyright.htm | 2,663 | 07-Jun-2006 |
| Barbottom.htm | 4,096 | 07-Jun-2006 |
After the update is installed, there are 336 files installed in the HelpFiles folder.
REFERENCES
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Additional query words: crm3 crm30 crm3.0
Keywords: kbdownload atdownload kbupdate kbinfo kbmbsmigrate kbpubtypekc KB921467
