Article ID: 921113
Article Last Modified on 7/26/2006
APPLIES TO
- Microsoft Office Communicator 2005
SYMPTOMS
When you try to shut down Microsoft Windows, you receive the following error message:
If you click End Now, Windows does not shut down. Additionally, the error message remains on the screen.
CAUSE
This problem occurs if Microsoft Office Communicator 2005 is running when you try to shut down Windows. Communicator 2005 opens a MAPI session that remains open when you try to shut down Windows.
RESOLUTION
How to obtain the hotfix
This issue is fixed in the Communicator 2005 Hotfix Package that is dated July 18, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
921348 Description of the Communicator 2005 hotfix package: July 18, 2006
WORKAROUND
To work around this problem, follow these steps:
- Exit all programs that are running.
- Right-click the Communicator 2005 icon in the notification area.
- Click Exit.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbexpertisebeginner kbqfe kbbug kbfix kbpubtypekc KB921113
