Article ID: 920859
Article Last Modified on 9/19/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you send an e-mail message in Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, you receive the following error message:
CAUSE
This problem may occur when all the following conditions are true:
- You have a restricted security role in Microsoft Dynamics CRM 3.0.
- Multiple contacts, accounts, leads, queues, or users have the same e-mail address.
RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Additional query words: crm3 crm30 crm3.0
Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver kbmbsemail KB920859
