Article ID: 920192
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMS
In Microsoft Windows Server 2003 or in Microsoft Windows XP, you drag an item that is on a menu. When you do this, you receive a Stop error message that resembles the following:
Note The Stop error message occurs in the win32k!xxxMenuWindowProc+0xb4f process.
CAUSE
This problem occurs if the menu is not validated in the Win32k.sys driver code.
RESOLUTION
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must be running Windows Server 2003 with Service Pack 1 (SP1) to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
| File name | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|
| Gdi32.dll | 282,112 | 06-Jun-2006 | 08:25 | x86 | SP1 |
| Win32k.sys | 1,850,880 | 06-Jun-2006 | 01:21 | x86 | SP1 |
Windows Server 2003, x64-based versions
| File name | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|
| Gdi32.dll | 610,304 | 06-Jun-2006 | 09:04 | x64 | SP1 | Not Applicable |
| Win32k.sys | 4,529,152 | 06-Jun-2006 | 09:04 | x64 | SP1 | Not Applicable |
| Wgdi32.dll | 285,184 | 06-Jun-2006 | 09:04 | x86 | SP1 | WOW |
Windows Server 2003, Itanium-based versions
| File name | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|
| Gdi32.dll | 907,776 | 06-Jun-2006 | 09:06 | IA-64 | SP1 | Not Applicable |
| Win32k.sys | 5,554,176 | 06-Jun-2006 | 09:06 | IA-64 | SP1 | Not Applicable |
| Wgdi32.dll | 285,184 | 06-Jun-2006 | 09:06 | x86 | SP1 | WOW |
Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must be running Windows XP with Service Pack 2 to apply this hotfix.
Restart requirement
You must restart the computer after you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 5.1.2600.2989 | 1,839,744 | 05-Sep-2006 | 12:33 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: win2k3 crash win32k 0x8e access violation
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB920192
