Article ID: 919841
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Content Management Server 2002 Service Pack 2
SYMPTOMS
After you apply the Microsoft Content Management Server 2002 hotfix that is described in Knowledge Base article 913706, an incorrect version of the Nrdhtml.dll file is installed. The pre-Service Pack 2 version (5.0.4526.0) is installed.
Note The correct version number for the Nrdhtml.dll file is 5.0.5054.0.
For more information about the hotfix that is described in Knowledge Base article 913706, click the following article number to view the article in the Microsoft Knowledge Base:
913706 FIX: The attachment is stored as an unmanaged link when the file contains an Italian umlaut (à) in Microsoft Content Management Server 2002 Service Pack 2 and in Microsoft Content Management Server 2002 Service Pack 1a
CAUSE
This problem occurs because the incorrect Nrdhtml.cab file is included in the hotfix that is described in Knowledge Base article 913706.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must install Microsoft Content Management Server 2002 Service Pack 2 before you apply this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Note The following files are in the Nrdhtml.cab file.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ncbmprdr.dll | 5.0.5054.0 | 156,360 | 03-Nov-2005 | 03:18 | x86 |
| Nrdhtml.dll | 5.0.5054.0 | 293,056 | 03-Nov-2005 | 03:18 | x86 |
| Nrdhtml.inf | Not applicable | 940 | 03-Nov-2005 | 03:26 | x86 |
WORKAROUND
If you have an additional computer that is running Microsoft Content Management Server 2002 with Service Pack 2, you can check the version of the Nrdhtml.dll file. If the version of the Nrdhtml.dll file is 5.0.5054.0, you can copy the Nrdhtml.cab file to the computer that has the hotfix for Knowledge Base article 913706 installed.
To check the version of the Drhtml.dll file, follow these steps:
- On the computer that is running Microsoft Content Management Server 2002 with Service Pack 2, locate the following folder:
Note
DriveLetter:\Microsoft Content Management Server\Server\IIS_CMS\WebAuthor\Client\PlaceholderControlSupportDriveLetterrepresents the letter of the hard disk where you installed Microsoft Content Management Server. - Double-click the Nrdhtml.cab file. The following three files are listed:
- Ncbmprdr.dll
- Drhtml.dll
- Nrdhtml.inf
- Right-click Nrdhtml.dll, and then click Extract.
- Select the location where you want to extract the file, and then click Extract.
- Locate the folder where you extracted the Nrdhtml.dll file in step 4.
- Right-click Nrdhtml.dll, and then click Properties.
- Click the Version tab.
- If the file version is 5.0.5054.0, you can copy the Nrdhtml.cab file to the computer that is experiencing the problem that is mentioned in the "Symptoms" section. Copy the Nrdhtml.cab file to the following folder:
DriveLetter:\Microsoft Content Management Server\Server\IIS_CMS\WebAuthor\Client\PlaceholderControlSupport - If the file version is not 5.0.5054.0, do not copy the Nrdhtml.cab file to another computer.
- If the file version is 5.0.5054.0, you can copy the Nrdhtml.cab file to the computer that is experiencing the problem that is mentioned in the "Symptoms" section. Copy the Nrdhtml.cab file to the following folder:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbbug kbfix kbqfe kbpubtypekc kbcontentmgtserv2002sp2fix kbhotfixserver KB919841
