Article ID: 919168
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
For a Microsoft Windows XP version of this article, see P2.
SYMPTOMS
After you update the firmware for an IDE device in a computer that is running Microsoft Windows Server 2003, the device runs in Program Input/Output (PIO) mode instead of in Direct Memory Access (DMA) mode. Therefore, the performance of the device may be significantly decreased.
CAUSE
This problem occurs if Windows redetects the device immediately after the firmware update, and the device's firmware information has changed.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
To apply this hotfix, your computer must be running one of the following operating systems:
- A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1)
- An x64-based version of Windows Server 2003
- An Itanium-based version of Windows Server 2003 with SP1
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Atapi.sys | 5.2.3790.2721 | 95,744 | 10-Jun-2006 | 00:57 | x86 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Atapi.sys | 5.2.3790.2721 | 149,504 | 10-Jun-2006 | 04:33 | x64 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Atapi.sys | 5.2.3790.2721 | 309,248 | 10-Jun-2006 | 04:39 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about how to find the input/output (DMA/PIO) settings for a device in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
310751 Device settings are hard to find in Windows XP
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kbqfe kbexpertisebeginner kbhotfixserver kbwinserv2003presp2fix KB919168
