Microsoft KB Archive/919030

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Article ID: 919030

Article Last Modified on 10/11/2007



APPLIES TO

  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems




SYMPTOMS

Consider the following scenario. You install the IBM Rational ClearCase software program on a computer that is running a 64-bit version of Windows Server 2003. Then, you open a protected document. In this scenario, the computer stops responding. Additionally, you receive the following Stop error message:

STOP 0x00000027

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003


Hotfix information

Prerequisites

You must have Windows Server 2003 with Service Pack 1 installed to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 64-bit x64-based versions
File name File version File size Date Time Platform SP requirement
Ntkrnlmp.exe 5.2.3790.2724 4,625,920 14-Jun-2006 14:27 x64 SP1
Ntoskrnl.exe 5.2.3790.2724 4,481,536 14-Jun-2006 14:27 x64 SP1
Windows Server 2003, 64-bit Itanium-based versions
File name File version File size Date Time Platform
Ntkrnlmp.exe 5.2.3790.2724 6,501,888 14-Jun-2006 14:29 IA-64
Windows Server 2003, 32-bit x86-based versions
File name File version File size Date Time Platform SP requirement
Ntkrnlmp.exe 5.2.3790.2724 2,457,600 14-Jun-2006 12:23 Not Applicable SP1
Ntkrnlpa.exe 5.2.3790.2724 2,270,208 14-Jun-2006 11:57 x86 SP1
Ntkrpamp.exe 5.2.3790.2724 2,310,144 14-Jun-2006 11:57 Not Applicable SP1
Ntoskrnl.exe 5.2.3790.2724 2,418,688 14-Jun-2006 12:23 x86 SP1


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbfileprintservices kbwinserv2003presp1fix kbwinservnetwork kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB919030