Article ID: 918837
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
Consider the following scenario. You have a Microsoft Windows XP-based computer that is using a Network Driver Interface Specification (NDIS) wireless network adapter that supports Wake on Wireless LAN (WoWLAN). You turn off the WakeUp option in the BIOS. In this scenario, you experience the following symptoms:
- You can no longer put the computer in standby or hibernation.
- The Power Management tab no longer appears on the Properties page in Device Manager for the network adapter. Therefore, you cannot access the Allow the computer to turn off this device to save power check box for the network adapter.
CAUSE
This problem occurs because when the WakeUp option for the NDIS wireless network adapter is turned off in the BIOS, Windows power management is also turned off.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ndis.sys | 5.1.2600.2899 | 182,656 | 02-May-2006 | 10:55 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For information about how to contact Intel, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kbwinxpsp3fix kbwinxppresp3fix kbhotfixserver kbqfe kbexpertiseinter KB918837
