Microsoft KB Archive/918465

Knowledge Base

You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0

Article ID: 918465

Article Last Modified on 9/19/2007

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APPLIES TO

• Microsoft Dynamics CRM 3.0
• Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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SYMPTOMS

When you try to merge accounts or contacts in Microsoft CRM 3.0, you receive the following error message:

The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information, contact your system administrator.

CAUSE

This problem may occur if you do not have one of the following privileges:

• The Opportunity Relationship Read privilege
• The Opportunity Relationship Append privilege
• The Customer Relationship Read privilege
• The Customer Relationship Append privilege

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB918465

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