Article ID: 916995
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
SYMPTOMS
A computer that is running an x64-based version of Microsoft Windows Server 2003 may stop responding.
CAUSE
The Cache Manager uses queued spin locks to synchronize its reference counts on Buffer Control Block (BCB) objects and on Virtual Address Control Block (VACB) objects. Active count increments and decrements occur just after the queued spin lock acquisitions. This problem may occur when these increments and decrements are not synchronized in an x64-based version of Windows Server 2003.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2679 | 4,611,072 | 11-Apr-2006 | 07:58 | x64 | SP1 | SP1GDR |
| Ntoskrnl.exe | 5.2.3790.2679 | 4,476,416 | 11-Apr-2006 | 07:58 | x64 | SP1 | SP1GDR |
| Ntkrnlmp.exe | 5.2.3790.2679 | 4,624,384 | 11-Apr-2006 | 07:55 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2679 | 4,480,512 | 11-Apr-2006 | 07:55 | x64 | SP1 | SP1QFE |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003presp2fix KB916995
