Article ID: 916719
Article Last Modified on 3/28/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
You may experience an abnormal shutdown, or "dirty shutdown," of a Microsoft Windows Server 2003-based computer after the Windows logon screen saver starts. This may occur if the following conditions are true:
- An uninterruptible power supply turns off the Windows Server 2003-based computer.
- You do not log on at the Windows logon screen after you start the computer.
- You do not press a key or you do not use the mouse.
- You are running a program such as an uninterruptible power supply support program that automatically calls the ExitWindowsEx function from the scheduler.
Additionally, after you restart the computer, you may receive the following event message in the System event log:
Event ID: 6006 Source: Event Log Description: The Event log service was stopped. Event ID: 6008 Source: Event Log Description: The previous system shutdown at <time> on <date> was unexpected.
CAUSE
This problem occurs because the Windows logon (Winlogon.exe) process does not ignore the Windows logon screen saver time-out. When the Winlogon.exe process does not ignore the Windows logon screen saver time-out, this causes an abnormal shutdown of the computer.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Winlogon.exe | 5.2.3790.519 | 497,152 | 14-Apr-2006 | 02:59 | x86 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Winlogon.exe | 5.2.3790.519 | 641,024 | 13-Apr-2006 | 09:10 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
883635 You may experience an abnormal shutdown of your Windows 2000 Server-based computer after the Windows logon screen saver starts
Additional query words: Content Maintenance 53666
Keywords: kbwinserv2003sp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB916719
