Article ID: 916710
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, 64-Bit Enterprise Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
- Microsoft Windows Server 2003 R2 Datacenter x64 Edition
- Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
- Microsoft Windows Server 2003 R2 Enterprise x64 Edition
- Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
- Microsoft Windows Server 2003 R2 Standard x64 Edition
SYMPTOMS
During a Remote Installation Services (RIS) installation operation, Setup may stop responding at the Preparing Network Settings page.
CAUSE
This problem may occur if the following conditions are true:
- You use the Microsoft Windows Preinstallation Environment (Windows PE).
- You use the CENATEK RAMDisk tool.
In this scenario, the network adapter may remain active when the computer starts Windows PE. When the Plug and Play (PnP) manager tries to assign the interrupt request level (IRQL) resource to the network adapter, the adapter generates an unexpected interrupt.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
After you download the hotfix described here, follow these steps to resolve this problem:
- Double-click the hotfix file to extract the Setupldr.exe file.
- Save the file to a familiar location or to a temporary folder.
- Locate and right-click the Ntldr file in the \REMINST\Setup
\Lang\Images\ImageName\i386\templates folder. - Rename the Ntldr file to ntldr.old.
- Copy the Setupldr.exe file to the \REMINST\Setup
\Lang\Images\ImageName\i386\templatesfolder. - Right-click Setupldr.exe, click Rename, type ntldr, and then click OK.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setupldr.efi | 5.2.3790.2667 | 904,704 | 24-Mar-2006 | 02:44 | Not applicable |
Windows Server 2003, 32-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setupldr.exe | 5.2.3790.2667 | 279,040 | 24-Mar-2006 | 02:43 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
REFERENCES
For more information about the CENATEK RAMDisk tool, visit the following CENATEK Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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