Article ID: 916044
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
Microsoft Windows 2000 Service Pack 4 (SP4) clients cannot view the list of shadow copies after you run the Chkdsk.exe tool on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer. However, Microsoft Windows XP Service Pack 1 (SP1) clients and Windows XP Service Pack 2 (SP2) clients can view the list of shadow copies.
CAUSE
This problem occurs when the KB891957 update is installed on the Windows Server 2003 SP1-based computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891957 Update is available that fixes various Volume Shadow Copy Service issues in Windows Server 2003
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must be running Windows Server 2003 SP1 to install this update.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Srv.sys | 5.2.3790.2653 | 360,448 | 04-Mar-2006 | 02:38 | x86 | SP1 | SP1QFE |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Srv.sys | 5.2.3790.2653 | 671,232 | 04-Mar-2006 | 04:25 | x64 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Srv.sys | 5.2.3790.2653 | 1,108,480 | 06-Mar-2006 | 14:52 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinservsetup kbstoragemgmt kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB916044
