Article ID: 915534
Article Last Modified on 1/23/2007
APPLIES TO
- Groove Workspace 2.5 Preview Edition
- Groove Workspace 2.5 Professional Edition
- Groove Workspace 2.5 Project Edition
- Groove Workspace 2.5 Standard Edition
- Groove Virtual Office 3.0 File Sharing Edition
- Groove Virtual Office 3.0 Professional Edition
- Groove Virtual Office 3.0 Project Edition
- Groove Virtual Office 3.0 Trial Edition
- Groove Virtual Office 3.1 File Sharing Edition
- Groove Virtual Office 3.1 Professional Edition
- Groove Virtual Office 3.1 Project Edition
- Groove Virtual Office 3.1 Trial Edition
- Microsoft Office Groove 2007
SYMPTOMS
You install Groove and start it on a computer. You then create an image from this computer and distribute this image to other computers. When you do this, you may receive the following error message when you start Groove again:
When this occurs, Groove may start. However, it is unreliable.
CAUSE
This issue occurs because the Groove Device URL must be unique for each computer. Groove creates the Device URL to identify the computer the first time Groove is started after Groove is installed.
When Groove is installed and started on a computer, and then an image is created from that computer and distributed to other computers on the local area network (LAN), all the installations have the same Device URL. Because these installations appear identical in Groove, Groove is unreliable and is frequently unusable on all the computers that have that image.
WORKAROUND
To resolve this issue, you must uninstall Groove on all computers except one.
For more information about how to uninstall Groove, click the following article number to view the article in the Microsoft Knowledge Base:
907504 How to uninstall Groove
After you uninstall Groove, reinstall it for each computer. Alternatively, install Groove from an image that was made before you started Groove.
To prevent this issue, do not start Groove between the time that you install Groove and the time that you create an image from the installation.
For more information about how to create images, click the following article number to view the article in the Microsoft Knowledge Base:
922148 How to create standardized workstation images when Groove is pre-installed
Additional query words: TCN-01638 Groove2007
Keywords: kbexpertiseinter kbtshoot KB915534
