Article ID: 914301
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Service Pack 2, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
SYMPTOMS
The CoCreateInstance function may return an HRESULT failure on a Microsoft Windows XP Professional Service Pack 2 (SP2)-based or Microsoft Windows Server 2003-based computer. The CoCreateInstance function may return one of the following HRESULT values:
- E_HANDLE
- E_NOINTERFACE
- E_ACCESSDENIED
CAUSE
This problem may occur if a remote procedure call (RPC) communication thread that is used for DCOM cross-process communication is ended prematurely on the computer.
For example, this problem may occur in the following scenario:
- A DCOM client thread has an outstanding call to a DCOM server.
- The client process closes before the threads can correctly clean up and call the CoUninitialize function.
In this scenario, another unrelated DCOM process may be prematurely and incorrectly cleaned up by the Remote Procedure Call service. Therefore, E_HANDLE, E_NOINTERFACE, or E_ACCESSDENIED errors occur in the calls that then try to use that DCOM process. When these errors occur, the DCOM server may continue to run on the computer. However, the DCOM server is now inaccessible by other DCOM processes.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Windows XP Professional SP2 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
There are no prerequisites.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any previous hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Rpcrt4.dll | 5.1.2600.2859 | 582,144 | 02-Mar-2006 | 03:55 | x86 |
Windows Server 2003 hotfix information
Prerequisites
There are no prerequisites.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any previous hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ole32.dll | 5.2.3790.374 | 1,193,984 | 21-Jul-2005 | 03:12 | x86 | None | RTMQFE |
| Rpcproxy.dll | 5.2.3790.141 | 26,112 | 16-Mar-2004 | 03:17 | x86 | None | RTMQFE |
| Rpcrt4.dll | 5.2.3790.521 | 589,824 | 19-Apr-2006 | 09:48 | x86 | None | RTMQFE |
| Rpcss.dll | 5.2.3790.374 | 296,960 | 21-Jul-2005 | 03:12 | x86 | None | RTMQFE |
| Rpcrt4.dll | 5.2.3790.2685 | 645,632 | 19-Apr-2006 | 10:22 | x86 | SP1 | SP1QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ole32.dll | 5.2.3790.374 | 3,582,976 | 19-Apr-2006 | 10:58 | IA-64 | None | RTMQFE |
| Rpcproxy.dll | 5.2.3790.141 | 73,216 | 19-Apr-2006 | 10:58 | IA-64 | None | RTMQFE |
| Rpcrt4.dll | 5.2.3790.521 | 2,151,424 | 19-Apr-2006 | 10:58 | IA-64 | None | RTMQFE |
| Rpcss.dll | 5.2.3790.374 | 694,272 | 19-Apr-2006 | 10:58 | IA-64 | None | RTMQFE |
| Wole32.dll | 5.2.3790.374 | 1,193,984 | 19-Apr-2006 | 10:58 | x86 | None | WOW |
| Wrpcproxy.dll | 5.2.3790.141 | 26,112 | 19-Apr-2006 | 10:58 | x86 | None | WOW |
| Wrpcrt4.dll | 5.2.3790.521 | 544,768 | 19-Apr-2006 | 10:58 | x86 | None | WOW |
| Rpcrt4.dll | 5.2.3790.2685 | 2,470,912 | 19-Apr-2006 | 11:06 | IA-64 | SP1 | SP1QFE |
| Wrpcrt4.dll | 5.2.3790.2685 | 628,736 | 19-Apr-2006 | 11:06 | x86 | SP1 | WOW |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Rpcrt4.dll | 5.2.3790.2685 | 1,720,832 | 19-Apr-2006 | 11:09 | x64 | SP1 | SP1QFE |
| Wrpcrt4.dll | 5.2.3790.2685 | 628,736 | 19-Apr-2006 | 11:09 | x86 | SP1 | WOW |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver kbwinserv2003presp2fix kbwinxppresp3fix kbfix kbbug kbpubtypekc KB914301
