Article ID: 913642
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
You try to perform a system state backup on a domain controller that is running Microsoft Windows Server 2003 Service Pack 1 (SP1). However, the process that backs up the Active Directory database and the Active Directory log files fails. Additionally, an error message that resembles the following appears in the backup log:
CAUSE
This problem occurs if the Volume Shadow Copy Service (VSS) does not perform a volume snapshot of the drive that contains the log files. The VSS does not perform a volume snapshot if the following conditions are true:
- Either the DIT volume or the volume that contains the Active Directory log files resides on the system drive.
- The Active Directory log files have been moved from the system drive, and the DIT volume resides on the system drive.
The following table lists the outcome for five scenarios in which the DIT volume, the operating system, and the log files are stored on a computer. You cannot create system state backups for scenarios 3 and 4 on a computer that is running Windows Server 2003 SP1.
| Scenarios | 1 | 2 | 3 | 4 | 5 |
| Operating System | C | C | C | C | C |
| Database | C | D | C | D | D |
| Log files | C | E | D | C | D |
| Outcome | Success | Success | Failure | Failure | Success |
Note Letters C, D, and E represent drives on the domain controller. The drive letter assignments do not have to match the drive letter assignments in the table. The drive letters in the table indicate the relative placement of the operating system, the database, and the log files.
You may not experience this issue in the original release version of Windows Server 2003.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
To install this hotfix, your computer must be running Windows Server 2003 Service Pack 1 (SP1).
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, Itanium-based version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntbackup.exe | 5.2.3790.2622 | 3,592,704 | 20-Jan-2006 | 03:17 | IA-64 |
Windows Server 2003, x64-based version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntbackup.exe | 5.2.3790.2622 | 1,964,032 | 20-Jan-2006 | 03:18 | x64 |
Windows Server 2003, x86-based version
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntbackup.exe | 5.2.3790.2622 | 1,229,312 | 20-Jan-2006 | 02:38 | x86 |
WORKAROUND
To work around this problem, use one of the following methods:
- Store the DIT volume, the operating system, and the log files on the domain controller, as shown in scenarios 1, 2, or 5 in the "Cause" section.
Note Drive letter assignments on the domain controller do not have to match the letter assignments in the scenarios table.
You may have to relocate a DIT volume or the Active Directory log files from a domain controller that has been restarted in directory services repair mode. For more information about how to move the database and to move the log files, click the following article number to view the article in the Microsoft Knowledge Base:816120 How to use Ntdsutil to manage Active Directory files from the command line in Windows Server 2003
- If a domain controller configuration corresponds to scenarios 3 and 4, use the Ntbackup utility to select any file on the volume that includes Active Directory database files. This file can be a dummy file. In this configuration, this volume is backed up by the Ntbackup utility.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
You can install this hotfix at the same time that you install Windows Server 2003 SP1 on a domain controller. You can also install this hotfix on a domain controller that is already running Windows Server 2003 SP1. Or, you can install a slipstream version of Windows Server 2003 that includes this hotfix. For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB913642
