Microsoft KB Archive/913465

Knowledge Base

Error message when you try to create an order from a quote in Microsoft Dynamics CRM 3.0: "The Microsoft CRM Server is unavailable"

Article ID: 913465

Article Last Modified on 12/7/2006

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APPLIES TO

• Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you try to create an order from a quote in Microsoft Dynamics CRM 3.0, the order is not created. Additionally, you receive the following error message:

The Microsoft CRM Server is unavailable.

There is a problem communicating with the Microsoft CRM Server. The server might be unavailable. Try again later. If the problem persists, contact you system administrator.

If you have the DevErrors parameter enabled, the following error is logged in the Web.config file:

[COMException (0x80004005): Unspecified error] Microsoft.Crm.Platform.ComProxy.CRMQuoteClass.ConvertToSalesOrder(CUserAuth& Caller, String QuoteId, String ColumnSetXML) +0 Microsoft.Crm.Application.Platform.Quote.CreateOrder() Microsoft.Crm.Web.SFA.QuoteDetailPage.DoAcceptQuote(Object sender, DataEventArgs e) Microsoft.Crm.Web.SFA.QuoteDetailPage.acceptQuote(Object sender, DataEventArgs e) Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId, FormState state, User user, String objectId, Entity entity) Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) Microsoft.Crm.Web.SFA.QuoteDetailPage.ConfigureForm() Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbmbsmigrate kbpubtypekc KB913465

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