Article ID: 911976
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Office Communicator 2005
SYMPTOMS
When you use Microsoft Office Communicator 2005, the status indicator may incorrectly display the Away status for your presence status. Additionally, when you try to change your presence status, the status indicator does not change.
CAUSE
This problem may occur when the Microsoft Windows System Event Notification Service (SENS) generates events that Communicator 2005 receives out of sequence.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Communicator.exe | 1.0.559.121 | 3,897,040 | 30-Nov-2005 | 09:51 |
| Lcmedia.dll | 1.0.559.121 | 2,450,624 | 30-Nov-2005 | 09:51 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terminology that Microsoft uses when software is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: communicator2005 communicator2k5 comm2005 comm2k5
Keywords: kbhotfixserver kbpubtypekc kbbug kbfix kbqfe kbhotfixrollup KB911976
