Article ID: 910311
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
On a Microsoft Windows Server 2003-based computer, you may experience any one of the following symptoms:
- The computer automatically restarts.
After you log on, you receive the following error message:
When you click the click here link at the bottom of the message box, you see error signature information that is similar to the following:
BCCode : 00000024 BCP1 : 0019033c BCP2 : f4d7d42c BCP3 : f4d7d128 BCP4 : f7197421 OSVer : 5_2_3790 SP : 1_0 Product : 183_0
- You receive the following Stop error message on a blue screen:
- A error message that is similar to the following is logged in the System event log:
- A "Stop 0xA" error message may also occur. This message has the following parameters:
Notes
- The symptoms of the Stop error vary according to the computer's system failure options. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure system failure and recovery options in Windows
- The four parameters that are inside the parentheses of the technical information for the Stop error vary according to the computer's configuration.
- Not all "STOP: 0x00000024" errors are caused by the problem that is described in this article.
CAUSE
This problem may occur because there is a pointer problem in the Ntfs.sys file.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1 (SP1).
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, 32-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntfs.sys | 5.2.3790.2703 | 590,336 | 16-May-2006 | 01:18 | x86 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntfs.sys | 5.2.3790.2703 | 1,124,352 | 16-May-2006 | 03:42 | x64 |
Windows Server 2003 with SP1, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntfs.sys | 5.2.3790.2703 | 1,882,624 | 16-May-2006 | 03:42 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
Additional query words: bugcheck bug check crash kernel bluescreen 0x00000024 NtfsTeardownFromLcb NtfsAcquireResourceExclusive 00190329 NTFS_FILE_SYSTEM
Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixserver KB910311
