Article ID: 910048
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003 R2 Standard x64 Edition
- Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
- Microsoft Windows Server 2003 R2 Enterprise x64 Edition
- Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
SYMPTOMS
When you run Microsoft Windows Server 2003 Service Pack 1 (SP1) in a VMware environment, the operating system stops responding. Or, you may receive a "STOP 0x00000024" error message.
Note You may receive the STOP 0x24 error on a computer that is not running VMware.
This problem occurs when you mount a volume. For example, this problem occurs when you mount a volume snapshot.
CAUSE
This problem occurs because of a race condition between the file system driver and the filter manager.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
To apply this hotfix, you must have Windows Server 2003 SP1 installed.
Note Windows Server 2003 SP1 is included in x64-based versions of Windows Server 2003.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2715 | 4,625,920 | 02-Jun-2006 | 04:58 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2715 | 4,481,536 | 02-Jun-2006 | 04:58 | x64 | SP1 | SP1QFE |
Note The file information for x64-based versions of Windows Server 2003 also applies to x64-based versions of Windows Server 2003 R2.
Windows Server 2003 with Service Pack 1, 32-bit versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2715 | 2,457,600 | 02-Jun-2006 | 01:20 | Not Applicable | SP1 | SP1QFE |
| Ntkrnlpa.exe | 5.2.3790.2715 | 2,270,208 | 02-Jun-2006 | 00:56 | x86 | SP1 | SP1QFE |
| Ntkrpamp.exe | 5.2.3790.2715 | 2,310,144 | 02-Jun-2006 | 00:56 | Not Applicable | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2715 | 2,418,688 | 02-Jun-2006 | 01:20 | x86 | SP1 | SP1QFE |
Note The file information for 32-bit versions of Windows Server 2003 with Service Pack 1 also applies to 32-bit versions of Windows Server 2003 R2.
Windows Server 2003 with Service Pack 1, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2715 | 6,501,888 | 02-Jun-2006 | 05:13 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.
MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbqfe kbprb kbhotfixserver kbwinserv2003sp2fix KB910048
