FastTips: Mail and Schedule+ Questions and Answers
ID: Q90974
3.10 3.11 WINDOWS kbfasttip kbfile
The information in this article applies to:
- Microsoft Windows for Workgroups versions 3.1, 3.11
SUMMARY
This article contains questions and answers about Microsoft Mail and Microsoft Schedule+.
MORE INFORMATION
The following information applies to Microsoft Windows(TM) for Workgroups version 3.1.
1. Q. What are the general requirements for using Microsoft Mail
and Microsoft Schedule+ with Microsoft Windows for Workgroups?
A. To effectively use Mail and Schedule+, all computers within a
workgroup should be connected to one postoffice. Only one
postoffice should be created for a workgroup. Schedule+ relies
on the established Mail connections in order to work correctly.
For more information, please refer to the user's guides for Mail
and Schedule+.
2. Q. What steps are involved in creating a new postoffice for
Microsoft Mail?
A. To use Mail, create only one postoffice for all computers in a
designated workgroup. If you will be the postoffice
administrator, use the following four steps to do this:
1. When you start Mail for the first time, select the Create
A New Workgroup Postoffice option. Unless you specify
otherwise, this creates a new subdirectory named WGPO in the
postoffice administrator's Windows directory by default.
2. Enter your administrator account details in the dialog
box. You must include entries for Name and Mailbox. A
password is optional. The Name value is your alias for Mail.
The Mailbox value is used for internal referencing in Mail.
The Password value defaults to the word "password"; however,
you can change this value or remove it if you choose not to
have a password.
3. In File Manager, select the WGPO directory.
4. From the Disk menu, choose Share As, and select the Full
option button under Access Type. You may want to type
"Postoffice" (without the quotation marks) in the Comment
field so that people at other workstations can identify this
directory when they connect to the postoffice.
3. Q. I cannot access the initial mail dialog box that allows you
to either connect to or create a postoffice. How can I correct
this problem?
A. This problem occurs when more than one postoffice exists within
a workgroup. Extra postoffices must be deleted. If you delete
the extra postoffices, those computers that were formerly
postoffices must connect to the existing postoffice. To delete
extra postoffices, use the following four steps:
1. Quit Mail.
2. From File Manager, select the MSMAIL.INI file. From the
File menu, choose Rename. In the To box, type "msmail.bak"
(without the quotation marks), then choose the OK button.
3. Restart Mail. In the Welcome To Mail dialog box, select
the Connect To An Existing Postoffice option.
4. Select the server name and shared directory for the
postoffice. If you do not have an account, add your
information to the postoffice.
NOTE: You must have entries for the Name, Mailbox, and Password
boxes. Be sure to use the same entries that you were using
before you renamed the MSMAIL.INI file so that you can access
your old mail messages.
4. Q. I'm receiving the error messages "Cannot establish a DOS or
Windows Mail Server" and "Cannot connect to the Workgroup
Postoffice." How can I correct this problem?
A. If you receive the error message "Cannot establish a DOS or
Windows Mail Server" or "Cannot connect to the Workgroup
Postoffice," a postoffice may not have been created yet or your
postoffice server may be down. Check with the workgroup or
system administrator to find out if a postoffice has been
created. If a postoffice has not been created, determine who
will be the postoffice administrator and refer to the previous
procedure for creating a postoffice.
If a postoffice has been created, you may need to modify the
MSMAIL.INI file to reflect the location of the postoffice. Use
the following three steps:
1. Quit Mail.
2. Open the MSMAIL.INI file from the Windows directory in an
ASCII text editor, such as Microsoft Windows Notepad.
3. Note the entry beside the ServerPath= setting. This should
match the server name and the shared directory name of the
postoffice. The proper syntax is as follows:
serverpath=\\servername\directoryname
5. Q. I can't move mail messages or delete them from a folder. How
can I correct this problem?
A. If you cannot move or delete mail messages from a folder, you
may have a corrupt MSMAIL.MMF file. This file contains all your
mail folders and messages. To repair the MSMAIL.MMF file, use
the following three steps:
1. From the File menu in Microsoft Mail, choose Exit And Sign
Out.
2. Restart Mail.
3. If the built-in Mail utility detects any corrupt mail
files, a dialog box should appear with the message "Your
database file is corrupt, repair now?" Choose the Yes button.
The Mail Message File utility should repair any damage to the
MSMAIL.MMF file and, when completed, return to Mail.
6. Q. I am receiving the error message "Schedule file could not be
opened. You may not have the necessary access privileges or the
file may not be available." How can I correct this problem?
A. When you choose Open Other's Appt. Book from the File menu in
Schedule+, you may receive the error message "Schedule file
could not be opened. You may not have the necessary access
privileges or the file may not be available." This error occurs
when the person whose file you are trying to access has not
granted you access privileges. You must have at least the Read
Appointments And Tasks privilege to open another's Appointment
Book. The default setting for privileges is View Free/Busy
Times, which allows you to view other schedules from Planner.
Schedule+ defaults to the Appointment Book. To access Planner,
you must select the tab labeled Planner from the left side of
the Schedule+ screen. To set access privileges for other users,
choose Set Access Privileges from the Options menu. For more
information on access privileges, please refer to the "User's
Guide."
7. Q. How can I import appointments from Microsoft Windows
Calendar or WordPerfect Office into Microsoft Schedule+?
A. Schedule+ has a feature that allows you to import appointments
from Windows Calendar 3.1 and WordPerfect Office. To import your
appointments from either of these applications, use the
following three steps:
1. In Schedule+, choose Import Appointments from the File
menu.
2. In the List Files Of Type box, select the file type that
corresponds to the appointment book application.
3. Select a file to import, then choose the OK button.
8. Q. I changed my password in Microsoft Mail and the new password
works correctly in Mail; however, Schedule+ is prompting me for
my old password. Is this a problem?
A. No. If you change your password in Mail, the Schedule+ password
is affected. After you successfully create a new password in
Mail, you are prompted for your old password in Schedule+ before
you can enter the application. If you change your password in
Schedule+, Mail accepts your new password without prompting you
for your old password.
KBCategory: kbother kbfasttip kbfile KBSubcategory: wfw Additional reference words: 3.10 ivrfax fast tips wfwg
Keywords : wfwg Version : 3.10 3.11 Platform : WINDOWS
Last Reviewed: June 28, 1998
