Article ID: 907723
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
SYMPTOMS
A computer that is running an x64-based version of Microsoft Windows Server 2003 may stop responding when you try to synchronize Peripheral Component Interconnect (PCI) devices that control printers, copiers, or press interfaces.
CAUSE
This problem occurs when interrupt requests conflict on a device driver that specifies the highest DIRQL value in the SynchronizeIrql parameter of the IoConnectInterrupt routine. This conflict results in an unreported deadlock condition.
Windows multichannel digital printers, copiers, and press interfaces rely on the value that is specified in the SynchronizeIrql parameter.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2543 | 4,418,560 | 07-Oct-2005 | 14:59 | x64 | SP1 |
| Ntoskrnl.exe | 5.2.3790.2543 | 4,446,208 | 07-Oct-2005 | 14:59 | x64 | SP1 |
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about how to use the IoConnectInterrupt routine, visit the following Microsoft Web site:
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003presp1fix kbexpertiseinter kbhotfixserver kbwinserv2003sp2fix KB907723
